Detailing Solutions Manager

Overview

Are you driven by customer satisfaction and have a passion for the auto industry? Join our dynamic team at On The Spot, where excellence and innovation drive our services. We're on the lookout for a dedicated Detailing Solutions Manager who's ready to leave their mark on the auto detailing industry. This is your chance to thrive in a role that values professionalism and customer-centric practices.

Company Culture: At On The Spot, you will become part of a team that values Resilience
, maintaining a steadfast dedication to excellence regardless of outside challenges.
Consistency in exceeding customer expectations is the backbone of our service. We take pride in offering inspiration to our teammates and recognizing individual worth and achievements while opening doors for growth. We begin our service with insight
, listening attentively to the unique needs of each client before offering tailored solutions. Our harmonious solutions ensure that we operate as a unified team, with every member holding equal importance.

• Exemplify and uphold our company's core values, presenting a professional image in all interactions.
• Comply with uniform standards, including wearing branded clothing and appropriate attire.
• Ensure adherence to all relevant safety and detailing procedures, maintaining industry-leading standards.
• Deliver exceptional detailing experiences by actively listening and responding to customer needs.
• Fulfill all service requirements to meet On the Spot's high-quality expectations using approved methods and equipment.
• Identify and propose additional services tailored to clients' specific vehicle conditions and usage patterns.
• Conduct comprehensive pre-service vehicle inspections, documenting any existing issues and actions to be addressed.

• Outstanding customer service skills to deliver unparalleled customer experiences.
• Proven leadership talents for mentoring team members and reinforcing company practices.
• Independence in executing duties and making informed decisions.
• Strong organizational abilities to efficiently handle scheduling, tasks, and routing.
• Proficiency in using technology, including company software and apps.
• A valid driver's license with a clean driving history.
• Effective communication skills to liaise with customers, colleagues, and management.

We offer a competitive hourly wage with commission incentives for upgrades and specialty work. Professional growth and advancement training is provided within the company and available to all who ask.

• A path to professional development with comprehensive training.
• Health, Dental, and Vision insurance packages to support the well-being of our employees.
• A 401k plan to aid in planning your financial future.
• Unsurpassed opportunity for career advancement for employees eager to excel and grow with our brand.

• The role is set in a lively, fast-paced environment that operates in all weather conditions.
• Requires a balance of indoor and outdoor work involving considerable physical labor and meticulous attention to detail.
• Expect a team-centric atmosphere where quality and client contentment are at the forefront.
• Commitment to maintaining a professional and safe workplace is imperative.

Note: We are an equal-opportunity employer and are dedicated to fostering a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.