Senior Executive Host

Overview

Why We Need Your Talents:

The Senior Executive Host is responsible for increasing rated play and driving incremental trips and revenue from VIP players. Works to grow revenues annually, consistent with property plan and cross-property goals. The Senior Executive Host will be an integral part of Live! Casino and Hotel in building and improving market share and will be the key contact for VIP guests and repeat visits.

This position requires management of time between maintaining high visibility on the gaming floor to build and maintain relationships with coded players and outbound sales efforts to drive incremental revenue and trips. Responds to players’ needs and requests and resolve player issues following established guidelines.

Where You'll Make an Impact:

• Grows actual revenues annually, bringing new premium players to the LIVE! Brand consistent with property plan and cross property goals.
• Actively develops and maintains guest loyalty and incremental visitation through personal contacts such as telephone contact, on-property hosting, off-property entertaining, telemarketing, direct mail, and email using available services and promotional opportunities.
• Manages constant contact and communications with VIP players through telemarketing and email and SMS about services available, promotional opportunities, special events, and resolving customer complaints, etc., to assure customer retention and repeat business.
• Work special events servicing VIP players. Monitor and adjust performance to local competition.
• Assists in the planning of casino VIP events, on and off property, dinners, tournaments, promotions, and any event attributing to the success of the department and company.
• Assist with the ongoing education of the Relationship Marketing Host staff.
• Ensures a quality gaming experience through personal services and meeting the needs of the VIP Player.
• Review VIP activities and promotional status with the Vice President of Relationship Marketing.
• Other duties as assigned.

• Ability to assume responsibility for independent/self-directed action
• Ability to perform assigned duties under frequent time pressure in an interruptive environment
• Must have strong time management skills
• Must be highly organized and detail-oriented.
• Excellent written and verbal communication skills are a must.
• Applicants must have proven success in a venue environment.
• Knowledge of Player Tracking Systems a plus
• Knowledge of all gaming regulations. Ability to recognize problem gaming signs and deal with them appropriately.
• Must be able to work flexible hours, including evenings, overnights, weekends and holidays and must be able to participate in the on-call rotation program

Must Haves:

• At least five (5) years’ experience in casino marketing and sales
• Four-year degree in a related field of equivalent work experience preferred
• Must be able to obtain and maintain a valid gaming license as determined by the Maryland Lottery Gaming & Control Agency for the position.

• 24/7 environment requiring extended hours including evenings and weekends
• Must be able to lift and/or push up to 30 lbs.
• Must be able to work standing for up to 4 hours at a time
• Must be able to work in small, confined areas
• Must be able to bend at the waist
• Must be able to reach above the head
• Must be able to climb ladders and use Genie Lifts

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
  • Free Basic Life Insurance
  • Free Short Term & Long-Term Disability
  • Generous retirement savings options
  • Paid Time Off
  • Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to…