Global Service Education & Training Specialist

Job Description

BD is seeking a technically skilled Global Service Education & Training Specialist who is passionate about applying engineering and clinical systems knowledge to elevate the performance of our global service teams. This role is designed for individuals with strong hands‑on experience in medical devices, diagnostics, biomedical engineering, or healthcare technology—all who naturally become the “go-to expert” on complex systems and enjoy translating that expertise into effective learning for others.

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a “baker of possible” with us.

In this role, you will serve as a technical subject matter expert (SME) on BD’s advanced instrumentation and medical technology. You will diagnose and explain system functionality, troubleshoot performance issues, and partner with R&D, Quality, and Service Engineering to deeply understand product design and its impact on field performance.

You will then transform this technical insight into high‑impact education for global service teams—developing training content, hands‑on labs, simulations, and technical documentation that strengthen product readiness and service excellence.

This is not a traditional training role. It is a technical service specialty role that blends engineering-level understanding with training expertise.

• Become a deep technical expert on BD instrumentation, hardware, software, connectivity, workflows, and field‑service requirements.
• Partner closely with Engineering, R&D, and Service Engineering to stay current on design changes, troubleshooting protocols, product updates, and field‑critical technical insights.
• Translate engineering information into diagnostic-level training, hands‑on practice, and advanced service instructions.
• Develop and deliver global training for service engineers, field specialists, and technical support teams—emphasizing system behavior, root‑cause analysis, and complex troubleshooting.
• Create technical documentation, job aids, service bulletins, and eLearning content that ensure service teams can support products safely and effectively.
• Conduct technical assessments, skill evaluations, and product readiness validations for new product introductions.
• Lead and execute training during installs, upgrades, and major deployments as needed.
• Coordinate logistics and project deliverables for global programs, ensuring alignment with product release timelines and service readiness milestones.

• Associate’s degree in Biomedical Engineering, Electrical Engineering, Mechanical Engineering, Medical Technology, Life Sciences, or related technical field.
• 3–5+ years of hands‑on experience with medical devices, instrumentation, diagnostics, healthcare technology, or field service engineering. Proficiency in system troubleshooting, root‑cause analysis, hardware/software interaction, and interpreting technical schematics or documentation.
• Strong communication and presentation skills with the ability to explain complex technical concepts to diverse global audiences.
• Experience collaborating cross‑functionally with R&D, engineering, quality, and service teams.
• Ability to manage projects and meet deliverables within technical program timelines.
• Travel required 20%.

• Experience delivering technical training to service or engineering audiences.
• Familiarity with regulatory and compliance standards (ISO 13485, FDA 21 CFR 820).
• Experience with Learning Management Systems (LMS) or technical training development tools.
• Certification in Instructional Design or Adult Learning…