Student Support Specialist
Job in
Takoma Park, Prince George's County, Maryland, 20913, USA
Listing for:
Washington Adventist University
Apprenticeship/Internship
position
Listed on 2026-02-01
Job specializations:
-
Education / Teaching
Education Administration, University Professor
Salary/Wage Range or Industry Benchmark: 55000 - 60000 USD Yearly
USD
55000.00
60000.00
YEAR
Job Description & How to Apply Below
Location: Takoma ParkJob Title: Student Support Specialist
Department: Enrollment
Reports to: AVP of Enrollment
FLSA Status: Exempt
Salary Range: $55,000.00 - $60,000.00
OVERVIEW OF THE UNIVERSITY
Washington Adventist University (WAU) is a Christ-centered institution of higher education that supports a culture of excellence where all feel valued. Nestled in a desirable residential community in Takoma Park, Maryland, WAU offers its faculty and staff an environment where professional expertise is valued and lasting connections between co-workers are formed as we work together to ensure the success of our students.
Regardless of title, every employee supports WAU’s vision of producing graduates who bring moral leadership and competence to their communities.
JOB SUMMARY
Works collaboratively with the Registrar Office and the Academy to ensure maximum new student registration efficiencies are aligned with the Office of Admissions/Enrollment. Reports to AVP of Enrollment Management.
PRIMARY DUTIES
Pre-Registration and RegistrationTransfer Credit EvaluationFaculty liaisonESSENTIAL DUTIES & RESPONSIBILITIES:
Registers all first year and new transfer students into WAU with 90% efficacies.Make contact with new student(s) within 24 hours of deposit submission to advise on course selection.Reviews and evaluates transcripts and transfer credit-related documents from prior educational institutions.Determines transfer coursework applicability and/or equivalency.Authenticates documents and ensures accuracy of transfer student academic records.Reviews “Permission to Enroll” forms.Researches and responds to inquiries related to students' transfer evaluation.Act as a liaison for prospective students by assisting with all processes including registration, degree planning, and act as a liaison between students and other departments.Provide comprehensive responses to student questions regarding transfer credit, transcripts, document tracking, and other records being sent to the university.Possess thorough understanding of WAU product knowledge, policies, procedures, and systems to guide prospective students effectively.Maintain a mastery of content knowledge for all university, external alliances programs, and community college agreements.Maintain a general knowledge of other college and university policies and procedures including academic support and student activities.Engage in enrollment management training and continuously monitor enrollment processes at WAU.Recruit and appropriately advise prospective students utilizing the CRM software through personal appointments, telephone conversations, and/or written correspondence (including but not limited to e-mail).Assist current and prospective students with scheduling initial courses.Maintain a positive attitude that contributes to a professional, team-centered environment.Use technology effectively for word processing, record-keeping, instructional applications, electronic communication, information, and data management.Ability to work outside of assigned hours, including evenings and/or weekends, on an “as scheduled/needed” basis for recruitment events.Perform other duties as assigned.QUALIFICATIONS
A minimum of a Bachelor’s degree from an accredited institution or a minimum of an Associate’s degree and a minimum of 3 years work experience in sales, marketing, recruiting, or related activities is required.Experience in sales, recruiting or higher education is preferred.Possession of a valid driver's license and ability to be insurable is required.Documented experience in the use of current educational technologies in the classroom including word processing, spreadsheet, database, and presentation software (e.g., Microsoft Word, PowerPoint, Excel, etc.) is required.PREFERENCE WILL BE GIVEN TO CANDIDATES WHO CAN DEMONSTRATE THE FOLLOWING:
Effective human relations skills, professionalism, enthusiasm, and commitment.Excellent oral and written communication skills.Experience in the use of a CRM (Customer Relationship Management) System or related sales software.Knowledge of current education and employment trends.Knowledge of the mission and vision of Washington Adventist University.Knowledge…
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