Sales Manager - Pet Services

At Perfect Pet Resort, we believe happy pets make happy people-and exceptional service starts with meaningful connections. As our Sales Lead, you'll play a critical role in driving bookings, guiding pet parents to the right services, and leading a team that delivers confident, caring, and accurate reservation experiences.

This is a hands-on leadership role for someone who is both sales-driven and deeply caring-a strong communicator who can learn quickly, think holistically, and inspire others to perform at a high level.

As the Sales Manager, you will be accountable for driving bookings, optimizing schedules, and leading a high-performing reservations team. Through close collaboration with Client Care, Pet Care, and Training departments, you will turn client needs into confident purchasing decisions while ensuring exceptional execution across all services

• Convert inbound inquiries into confirmed reservations and appointments through consultative, needs-based conversations
• Confidently present and recommend lodging, daycare, training, and spa services based on each pet’s needs and the client’s goals
• Maximize booking value while maintaining trust, transparency, and care
• Accurately enter and manage reservations to ensure safe, smooth, and successful pet stays
• Schedule and lead engaging facility tours that build confidence and drive bookings
• Build long-term relationships that encourage repeat visits and client advocacy

• Lead, coach, and support a team of Reservation Specialists to meet performance and service standards
• Train team members to confidently understand, explain, and sell all service offerings
• Set expectations for conversion quality, scheduling accuracy, and client communication
• Act as an escalation point for complex reservations or client concerns
• Foster a positive, accountable, and client-focused team culture

• Consistently convert inquiries into bookings through confident, needs-based sales conversations
• Optimize schedules to support strong service utilization across lodging, daycare, training, and spa
• Lead a well-trained, knowledgeable reservations team that operates with accuracy and confidence
• Maintain high standards for data accuracy to support pet safety and operational success
• Build trust with clients, resulting in repeat visits, positive feedback, and referrals
• Collaborate effectively across departments to ensure promises made align with services delivered

• Proven experience in sales, reservations, or client-facing roles (leadership experience strongly preferred)
• Ability to quickly learn and deeply understand multiple service offerings
• Strong phone presence with confident, engaging communication skills
• Detail-oriented and organized in a fast-paced environment
• Comfortable leading others and holding team members accountable
• Proficient computer and scheduling system skills
• Availability to work evenings, weekends, and holidays as needed
• Year-round availability

There’s a lot to love about building a career here. You’ll be surrounded by wagging tails, happy clients, and a team that truly cares about doing things the right way.

• Competitive hourly pay: $20–$25 per hour
  , based on experience
• Lead Reservation Specialist role is eligible for performance-based incentives tied to individual and team results.
• Health, dental, and vision insurance for full-time employees
• Life and disability insurance
• Retirement savings plan with employer matching
• Paid time off and holiday pay
• Employee events and team celebrations
• Employee discounts on pet services and products
• Opportunities for career advancement and professional development

If you’re motivated by results, inspired by leadership, and energized by helping pets and their people, we’d love to meet you.

• Apply today and help us continue creating exceptional experiences at Perfect Pet Resort.