Dealer Warranty Support Representative

At Trane Technologies

TM and through our businesses including Trane® and Thermo King® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and  boldly go.

Dealer Warranty Support Representative main responsibility is to assist Trane dealers and technicians with warranty claims, provide support through the warranty process and provide quick and efficient response to inquiries regarding warranty, order tracking, credit completion, and to handle and resolve complaints within the warranty guidelines. This role is heavily phone intensive, requiring effective communication skills and the ability to handle a high volume of phone calls, texts and electronic requests.

Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!

Family building benefits include fertility coverage and adoption/surrogacy assistance.

401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.

Paid time off, including in support of volunteer and parental leave needs.

Educational and training opportunities through company programs along with tuition assistance and student debt support.

This is a virtual position.

Handling warranty claims:
Review and process warranty claims and order requests submitted by dealers and technicians, ensuring all necessary information and documentation is provided.

Warranty assistance:
Assist customers with requests for warranty lookup, order investigation, credit research.

Troubleshooting:
Assist customers in troubleshooting warranty-related issues, working closely with both the customer, supply store and warranty teams to find appropriate solutions.

Communication:
Maintain professional and effective communication with customers and internal support teams, providing updates on claim status, answering questions regarding warranty terms and guidelines, and addressing concerns in a timely manner.

Customer service:
Ensure a high level of customer service by promptly responding to dealer inquiries, resolving issues, and maintaining positive relationships with customers.

• Associate’s degree or equivalent. 3 to 5 years customer service-related experience required.
• Strong knowledge of warranty systems and procedures is preferable.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Attention to detail and ability to manage work between multiple systems.
• Problem‑solving and analytical skills.
• Ability to accurately document and record customer information and claim requirements.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficient in using computer applications and software for data entry and claim processing.
• Maintain a working knowledge of warranty terms, warranty process and procedure.

Base Pay Range:
The base salary for this role ranges from $35,000 to $45,000, depending on experience.

Disclaimer:
We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.