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Senior Customer Service Representative
Job in
Owings Mills, Baltimore City, Maryland, 21117, USA
Listed on 2026-02-08
Listing for:
Latitude Inc
Full Time
position Listed on 2026-02-08
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Overview
We are seeking an experienced and motivated Senior Customer Service Representative with 5+ years of customer support experience to deliver exceptional service, mentor junior team members, and help improve service processes. The ideal candidate will demonstrate strong problem-solving skills, leadership ability, and a commitment to customer satisfaction.
This role is fully onsite in Owings Mills MD
Salary: $50,/year
Responsibilities- Serve as a primary point of contact for complex customer inquiries, escalations, and complaints.
- Provide timely, accurate, and professional responses through phone, email, chat, and ticketing systems.
- Resolve advanced issues by investigating root causes and coordinating with internal departments.
- Monitor service quality and ensure adherence to company standards and policies.
- Document customer interactions and maintain accurate records in CRM systems.
- Support management with reporting, quality assurance, and performance tracking.
- Represent the company professionally and promote a positive customer experience.
Position Requirements
10+ Years
work experience
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