Customer Support Executive

Job Description.

Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email.

Document customer interactions when necessary, compiling documents and forwarding information to interested parties.

Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits.

Assist clients by demonstrating the use of goods and programs and answering any questions they may have.

Participate in training opportunities provided by the organization or by outside entities.

Establish and maintain good rapport with customers by using positive language and anticipating needs.

Solve routine problems, largely through precedent and referral to general guidelines.

Manage interactions are within your own team and direct supervisor.

Work effectively as an individual contributor as a part of a team, with a predetermined, focused scope of work.

Willingness to work in rotational shifts.

Abhar Tech is a leading global information technology, consulting, and business process services company.

• - Previous customer service experience
• - Friendly and welcoming manner with clients and other members of the customer service team
• - Extensive knowledge of the company's policies, procedures, goods and services
• - Familiarity with customer-relationship management (CRM) software programs
• - Ability to explain complex concepts in a clear, simple manner to customers
• - Strong command of written and verbal English / Kannada
• - Excellent organizational and multitasking skills
• - Ability to maintain a calm and polite manner in stressful situations
• - Willingness to cooperate with customers and management to resolve any issues that may arise