Client Service Representative

Buckeystown Veterinary Hospital - Client Service Representative

Buckeystown, Maryland, United States

Buckeystown Veterinary Hospital, established in 1989, is a small animal practice located just outside of Frederick, Maryland. We provide comprehensive services that include Wellness and Preventive Care, as well as on-site supportive services including Pet Boarding, professional Grooming services, and Dog Training Classes for every level of skill and handling.

Summary: The Veterinary Client Service Representative plays a crucial role in ensuring an exceptional client experience by collaborating with the front desk team, managing client communications, and maintaining smooth daily operations. This position requires strong communication, customer service skills, and a passion for helping pets and their owners.

• Greet clients and pets with warmth and professionalism.
• Schedule appointments efficiently and manage appointment flow.
• Handle client inquiries via phone, email, and in-person.
• Provide accurate information on services, policies, and pricing.
• Assist clients with check-in, check-out, and payment processing.
• Address and resolve client concerns with empathy and professionalism.
• Maintain and update client records in the practice management system.
• Process payments, invoices, and financial transactions accurately.
• Ensure timely and accurate billing to clients and manage accounts receivable effectively.
• Confirm compliance with hospital policies and veterinary regulations.
• Work closely with veterinarians, technicians, and management to ensure smooth clinic operations.
• Communicate important client and patient information to the medical team.
• Assist with patient admissions, discharges, and follow-up calls.

• Required Skills: Strong leadership and team collaboration skills.
• Excellent verbal and written communication abilities.
• Proficiency in veterinary practice management software (e.g., Cornerstone, Avimark, ezyVet).
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Compassionate, patient, and professional demeanor.

• Preferred
  
  Skills:
  
  Previous experience as CSR (or veterinary assistant) in a veterinary or medical setting.
• Knowledge of veterinary terminology and procedures.
• Experience handling customer complaints and conflict resolution.

• Part-time position with rotating shifts, including weekends as needed.
• Competitive salary based on experience.
• Benefits include 401(k) with company match, employee referral bonus, scrub allowance, and employee pet care discounts.

Buckeystown Veterinary Hospital is an equal employment opportunity employer. We do not discriminate on the basis of protected status under applicable law.

This posting includes only summary information and does not constitute a contract. Buckeystown Veterinary Hospital reserves the right to modify job responsibilities at any time.