Client Care Representative

Benefits

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off

Join Our Team of Service Pros Today!

Do you value professionalism and punctuality? Do you want to work with the best pros in the Home Services industry? We are looking for true customer service professionals.

This position responses to incoming client telephone calls, emails and assists with the supervision and dispatching of all scheduled service and maintenance calls.

• Review incoming company email and operational task and recognize that this is where the client will form an impression of the company
• Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not.
• Assist with updating client and payment information.
• Ensures all operational tasks are reviewed and assigned to the appropriate team member.
• Makes outbound calls to club membership clients to schedule maintenance appointments.

• High school diploma or equivalent required
• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Prior customer service experience preferred