RCM&D - Client Representative, Commercial

Client Representative, Commercial

Department: Commercial
Location: Hybrid
FLSA Status: Non-Exempt

At RCM&D, our employees are also owners, invested in our work, our clients, and our communities. We’re looking for a Client Representative who values collaboration, takes pride in their contributions, and wants to grow with a firm where shared success truly matters.

Together, we’re creating a future where success is shared and communities thrive.

RCM&D, a Unison Risk Advisors company and 2025 Awarded Best Places to Work is ranked among the top independent insurance advisory firms in the United States. Founded in 1885, we leverage our 140+ years of experience and strong local, national and global reach to meet clients’ business objectives.

We are relationship-driven, growth-minded, and deeply committed to doing the right thing for our clients, colleagues, and communities.

The Client Representative (CR) serves as a key point of contact for clients with the agency. This role involves managing client relationships, responding to inquiries, processing policy changes, and supporting the team in delivering exceptional service. The CR ensures that client needs are met efficiently and accurately while maintaining compliance with industry regulations.

• Develop thorough understanding of client businesses, their policies, practices and industries.
• Manage the client service cycle and monitor time frames and renewal deadlines.
• Respond timely to client inquiries, incoming agency management system and company requests.
• Assist in preparing insurance company submissions as directed by Client Manager or Client Executive.
• Review, order, and document renewals according to agency procedures. Investigate non-renewals.
• Review policy documents for accuracy prior to customer delivery.
• Maintain EPIC agency management system with up-to-date information regarding the clients’ current policy coverage (e.g. coverage limits, endorsements, driver/vehicle lists, certificate holders, etc.).
• Maintain activity system within EPIC on outstanding endorsements, correspondence, audits, reports, reporting form coverage, claims and follow up on overdue and suspense items; assist in maintaining expiration control log.
• Rate and issue policies and endorsements through carrier websites.
• Prepare and ensure delivery of certificates, account summaries (to include premium and loss experience as well as coverage), endorsements, policies, lost policy releases, FR19s, auto identification cards, and account balance statuses when requested. Initiate correspondence with companies and clients.
• Process and follow up with clients on cancellation/late notice and reinstatement requests.
• Prepare billing following the agency’s credit and collection policies.
• Assist in handling prompt reviews of all audits (rates, payrolls and/sales). Arrange for corrections with customer and company to protect collection.
• Assist in the reporting of claims for clients and update EPIC with the claim information.
• Maintain basic knowledge of insurance/area of specialty.
• Understand and stay current with technical and professional standards.
• Service clients in accordance with PAR E&O professional service standards, E&O Plus quality management guidelines, legal and regulatory requirements, and other practice guidelines.
• Provide excellent customer service both internally and externally.
• Maintain a thorough understanding of carrier practices, agency management systems, and underwriting requirements.
• Keep Client Managers, Client Executives and Risk Advisors fully informed of all-important activities and potential problems on the accounts.
• Identify cross-selling opportunities.
• Additional job duties as assigned.

• High School diploma or GED, plus 1 to 2 years of insurance experience with handling accounts at a high level of…