Client Manager

Overview

If you’re looking to grow in the world of art, furniture and fine art logistics and you have a passion for it, then we may have the perfect role for you! We are seeking a talented and driven Client Manager to join our organization. The ideal candidate will be a dynamic professional with flawless attention to detail, excellent communication, and project management skills along with the ability to provide world-class service to our exclusive clientele.

The ideal candidate must understand exceptional customer service and must have a track-record exuding such understanding. The role is ideal for those who have a passion for engaging and listening to clients to understand their needs, life events and logistics aspirations. As a Client Manager, you’ll foster relationships with clients to fully understand their priorities, identify and recommend solutions to help clients achieve their goals.

You will coordinate internal and external resources across teams and within our Customer Relationship Management system. Additionally managing projects and providing guidance to other members of the Client Services team for all aspects of the job from;
International shipping compliance and regulations; planning and pricing through execution; ensuring successful delivery of services, as well as ensuring client services engagements/activities are logged via CRM, where applicable.

• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborates effectively to get things done, building, and nurturing strong relationships.
• Displays passion, commitment and drive to deliver an experience that clients value.
• Is confident in identifying solutions for new and existing clients based on their needs.
• Is comfortable in your ability to actively contact clients by phone.
• Communicates effectively and confidently and is comfortable engaging all clients.
• Has the ability to learn and adapt to new information and technology platforms.
• Applies strong critical thinking and problem-solving skills to meet clients’ needs.
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Efficiently manage your time and capacity.

• Create/generate all project documentation and work with internal departments and external vendors to execute service requests while ensuring timely and successful completion of projects.
• Coordinate the delivery/pick-up of customer property in collaboration with Specialists, Customer Service and Warehouse personnel using vendors, common carriers and local delivery.
• Utilize a consultative approach to develop an estimate addressing the client’s business needs.
• Ensure estimates, work orders, and invoices are clear and accurate and that they capture all services provided in chronological order.
• Create and review invoices for accuracy and ensure invoices are approved in a timely manner.
• Develop relationships with shipping vendors. Obtain and compare quotes from several vendors and compare them with the cost of in-house resources.
• Troubleshoot problematic shipments and research missing inventory.
• Review and approve all freight invoices.
• Assist with commercial invoices for exports and imports.
• Monitor e-mail communication and respond accordingly and timely.
• Provide general customer service including answering phones and directing clients and calls.

• Experience coordinating major domestic and international consolidations including courier supervision.
• Experience managing complex and large-scale projects within a premium market (planning, pricing, execution, and follow-up) to ensure the client receives an exceptional service experience.
• Experience contributing to the client services culture within an organization.
• Must have a minimum of 2 years in project management or international shipping coordination role.
• Must have a minimum of four years of experience in logistics, transportation, or distribution.
• Must be extremely detail-oriented and respect time management principles with the…