Coordinator, Operations

Time Type

Regular

Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service across 13 states. As the eighth‑largest cable operator in the United States, we serve more than 1.7 million homes and businesses. Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:

CCA) and is headquartered in Quincy, MA.

(')Above And Beyonders’' showcases our commitment to delighting customers by doing the unexpected. We continuously seek new ways to enrich our customers’ lives through connected, memorable experiences.

We offer a vibrant workplace culture, strong career opportunities, and an inclusive environment that celebrates individuality. We promote internal mobility and provide the tools you need to learn, grow, and achieve your career goals.

We work hard but never lose sight of the big picture. We strive for an extraordinary life for our colleagues and make every day brighter. Our culture values flexibility, balanced work‑life, discounted services, competitive total rewards, career evolution, and cutting‑edge technology.

This non‑salary (hourly) Operations Coordinator role provides critical administrative, logistical, and operational support across multiple systems within the Northeast Region (NH, VA, MD, CT). The responsibilities maintain seamless workflows, accurate record‑keeping, and effective communication, ensuring field operations run efficiently and remain compliant.

• Vehicle and Fleet Management – Manage the Northeast fleet, coordinate inspections, preventive maintenance, vehicle swaps, and safety paperwork.
• Billing Support – Serve as primary contact for contract partner billing, reverse invoicing, and financial transaction accuracy.
• Meeting Management and Coordination – Create and support regional meetings, staff meetings, and all‑employee events.
• Regional Administrative Support – Oversee day‑to‑day admin tasks, ordering supplies, tracking onboarding, managing SharePoint, and acting as Safety Lead.
• Customer One View Management – Facil calls on customer issues, update tickets, and ensure rapid resolution.
• Emergency Management Support – Coordinate travel, lodging, and communications during emergencies.
• Project Support – Contribute to operational projects such as CPE Swap, On‑Call Database, and Fiber Documentation.
• OpEx‑Cap Ex Management – Process travel reports, PO/REQ creation, inventory procurement, and meet finance managers.
• CPE Reconciliation Management – Track equipment coordination and warehouse functions.
• Operational Inventory Management – Maintain inventory of critical operational items and calibration schedules.
• Engagement and Employee Support – Coordinate events, open‑door policy, and expressions of sympathy for employee losses.
• Performance Tracking and Reporting – Analyze and share tNPS, tech scorecards, and performance data.
• System Utilization

• Competitive hourly rate
• Medical, dental, prescription, vision, and life insurance
• Long‑term and short‑term disability insurance
• Voluntary life insurance for employee, spouse, and children
• Company‑recognized holidays with floating holidays
• PTO program
• Comprehensive flex‑work policy
• 401(k) plan with company match (50% up to 5%)
• Employee Bonus Plan and Cogeco Stock Purchase Plan
• Complimentary and discounted broadband services
• Tuition reimbursement
• Headspace membership
• Opportunities for Linked In Learning subscriptions

Grasonville, MD

If you need accommodations to apply or as part of our recruitment process, please contact us confidentially at