Coordinator, Operations

Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We call ourselves ‘Above and Beyonders’ and consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences.

As the eighth‑largest cable operator in the United States, Breezeline serves more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX: CCA).

This role provides critical administrative, logistical, and operational support across multiple systems within the Northeast Region (NH; VA; St. Mary’s, MD; Grasonville, MD; CT) to ensure efficient field operations and compliance. It encompasses a broad spectrum of responsibilities that are integral to the daily operations and strategic objectives of the field operations teams, ranging from vehicle and fleet management to finance and project support.

• Manage all aspects of the Northeast Region fleet, including registration schedules, OSHA inspections, preventive maintenance, and vehicle safety documentation.
• Serve as the primary contact for contract partner billing, handling reverse bill invoicing and monthly bonus incentives.
• Coordinate and support regional meetings, including the monthly North East Operating Review, weekly staff meetings, and quarterly all‑employee events.
• Provide regional administrative support such as ordering office supplies, coordinating training and onboarding, and acting as the Northeast Safety Lead.
• Facilitate weekly conference calls for Customer One View issues, ensuring timely status updates and accurate ticket processing.
• Assist with emergency management support during storms, coordinating travel, hotel arrangements, and employee support.
• Contribute to operational projects such as the CPE Swap initiative, On‑Call Database maintenance, and Fiber Documentation.
• Process travel and expense reports, oversee PO/REQ creation for inventory and annual support requests, and meet with the Finance Manager regularly.
• Manage CPE Reconciliation and coordinate equipment tracking.
• Maintain an inventory of critical operational items, tracking quantity, serial numbers, and calibration dates.
• Coordinate employee engagement activities and support a positive work environment.
• Filter and share performance data, including tNPS results and tech scorecards, to support data‑driven improvement.
• Utilize CSG and FSM systems for customer appointment management, ticket creation, and equipment tracking.

• Competitive salary
• Medical coverage (including prescription and vision plans)
• Dental coverage
• Life Insurance (1x salary at no cost to employee)
• Long and short‑term disability insurance (no cost to employee)
• Voluntary employee, spousal, and child life insurance
• Company recognized holidays with additional floating holidays
• Paid Time Off (PTO) programs
• Comprehensive flex work policy
• 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
• Employee bonus plan participation
• Cogeco Stock Purchase Plan participation
• Complimentary and discounted broadband services (for those in our service area)
• Tuition reimbursement
• Headspace membership
• Linked In Learning subscriptions for select colleagues

Grasonville, MD

By creating a culture where all our colleagues can bring their best selves to work, we are committed to building an equitable workplace. If you need any accommodations to apply or during the recruitment process, please contact us confidentially at