Automotive Service Manager

Automotive Service Manager – DARCARS Automotive Group

The Automotive Service Manager leads an efficient and profitable service department, ensuring maximum production, controlling costs, building a loyal clientele, maintaining employee relationships, meeting sales and profit objectives, and keeping accurate service records.

• Forecast goals and objectives for the department and strive to meet them
• Strive for harmony and teamwork with all other departments
• Prepare and administer an annual operating budget for the service department
• Understand, keep abreast of, and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right‑to‑know, etc
• Hire, train, motivate, counsel, and monitor the performance of all service department staff
• Providing training on administrative policies and procedures for all department personnel
• Direct and schedule the activities of all department employees
• Provide technical assistance to employees as needed
• Conduct meeting with department employees to discuss activities and problems of mutual interest
• Monitor technicians’ payroll records
• Establish and maintain good working relationships with customers to encourage repeat and referral business
• Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives
• Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities
• Maintain liaison with factory representatives
• Greet all customers promptly and give fair estimates on costs and time required for repairs and maintenance
• Handle all customer complaints
• Quality check completed jobs
• Keep abreast of new equipment and give fair estimates on costs and time required for repairs and maintenance
• Ensure that the work areas and customer waiting area are kept clean
• Control the performance of the department using Daily operating control, efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts
• Maintain reporting systems required by general management and the factory
• Monitor repair order trends, such as number of repair orders completed number of items per repair order, dollar sales per repair order, dollar sales per service advisor, etc
• Ensure that customers’ service files are up-to-date and are readily available for reference

• 4 years auto service technical experience
• 5 year service manager or writer experience
• Experience managing groups and teams
• Ability to communicate effectively and quickly to customers and employees
• Body Shop experience preferred
• Employee discounts on vehicle purchases, parts and service repairs
• Internal career advancement opportunities
• Opportunities to join our community service initiatives

We are an equal opportunity employer and a drug‑free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at‑will basis and subject to termination if dealership rules & regulations are violated.

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.