Registration Specialist; internal

About Us

Founded in 1968 to meet the post-secondary and continuing education needs of Cecil County residents, Cecil College has been serving the community and shaping its future for more than 50 years. The College is governed by a Board of Trustees appointed by the governor. The College’s fifth president, Dr. Mary Way Bolt, reports directly to the Board of Trustees.

Employees of Cecil College, including instructors for online and virtual courses, must be residents of Maryland or the contiguous states of Delaware, Pennsylvania, Virginia, West Virginia, or the District of Columbia. Applicants must be currently authorized to work in the US, as the College does not offer Visa sponsor ships.

Cecil College is centrally located in Maryland’s most northeastern county, just one half mile from Interstate 95. It is easily accessible from Philadelphia and Baltimore, as well as from Wilmington, Delaware.

Through its open admissions policy, Cecil College provides learning opportunities for all who have the desire and ability to benefit from its courses and programs, regardless of age, gender, ethnic origin, sexual orientation, disability, or socioeconomic status.

With a diverse student population, Cecil College enrolls approximately 2,500 credit students and 3,400 non-credit students. Cecil offers associate degrees, certificate programs and non-credit classes. Cecil offers a variety of associate degree and certificate programs.

This position is responsible for processing credit and non-credit registrations and is an integral member of the Records and Registration Department. The Registration Specialist provides daily mentoring of part-time staff and student workers. This position includes responsibility for ensuring compliance with institutional policies and procedures related to student enrollment. Further, the Registration Specialist is required to handle student records in a manner that is consistent with federal and state compliance standards.

The Registration Specialist is often the first point of contact for students and guests who enter the College, and therefore, must uphold the highest standards for customer service.

• Provides support for the Office of Records and Registration including:
  • greet the public, provide course and college information, and make appropriate referrals
  • respond to telephone, email and chat inquiries
  • respond to student complaints and refer to the appropriate individual
• Creates and maintains permanent student records for credit and continuing education students based on the Records Retention Schedule and ensures that student files are consistent with state and federal regulatory requirements.
• Maintains standards related to privacy of student records in accordance with FERPA regulations.
• Processes in-person and electronic registrations for credit and non-credit courses.
• Handles official documentation that adheres to institutional, state, and federal compliance.
• Assists with the training and onboarding process of new part-time Registration Technicians.
• Provides mentoring for the part-time Registration Technicians.
• Performs daily review of registration forms for missing data and accuracy of data previously entered in the student information system.
• Extracts and develops reports of select information from the Jenzabar system.
• Assembles materials and compiles supporting documentation for the Registrar and Assistant Director in preparation of various departmental and divisional reports.
• Assists and performs tasks pertaining to curriculum management in the student information system for credit and non-credit students.
• Assists with processing section-level course changes and updates for credit and non-credit courses.
• Prepares graduation reports.
• Participates in professional development opportunities.
• Serves on college committees and search processes as appropriate.
• Other duties as assigned.

• Education: Associate’s Degree in a related field. Will consider applicants who will have an earned Associate’s Degree within 2.5 years of hire date from an accredited institution.
• Experience: Two years of experience in a clerical function preferably in a college setting. Experience working with the public in a customer service context. Experience working with a student information system.
• Skills: Working knowledge of Microsoft Office Suite (Word, Excel, Power Point, Outlook). Written, oral, and interpersonal communication skills. Strong organizational skills. Ability to multitask in an environment with frequent interruptions.
• Proficiencies: Evidence of strong verbal and written communication skills. Documented administrative experience. Working knowledge of MS Office and selected spreadsheet software. Evidence of proficiencies whereby attention to detail is required.
• Scheduling Requirements: Varied work schedule during critical periods, sometimes requiring evening, Saturday, and Sunday work hours, dependent on the needs of special events. Due to the need of interaction with students,…