Operations Coordinator

Position Overview

The Operations Coordinator provides flexible operational support across Anovaeon's case processing program and broader operational activities. This role assists leadership with program coordination, logistics planning, documentation development, reporting support, and operational problem solving.

The Operations Coordinator serves as a versatile operational resource capable of supporting a wide range of program needs. Responsibilities may include assisting with standard operating procedure development, preparing operational reports, coordinating logistics, supporting communication with external partners, and helping leadership implement operational initiatives.

This role reports directly to the Processing Operations Director and may provide support to other program leadership as needed. While the position may initially support on‑site operational setup activities, the role is primarily designed to support program operations at the corporate level with periodic travel to operational sites.

• Provide broad operational support to program leadership across case processing operations
• Assist leadership in coordinating operational initiatives and program priorities
• Support the implementation of operational processes and improvements across the program
• Help facilitate communication and coordination between internal teams and operational sites

• Assist with compiling operational reports, staffing summaries, and program performance updates
• Pull and organize data from operational systems to support leadership decision‑making
• Support development of dashboards, status reports, and operational briefings
• Assist leadership in tracking program metrics and operational performance indicators

• Assist with drafting and maintaining standard operating procedures (SOPs) and operational guidance documents
• Support documentation of workflows, processes, and program requirements
• Maintain organized records of operational documentation and internal guidance materials
• Coordinate updates to operational procedures as program requirements evolve

• Assist with coordination of travel arrangements, including travel scheduling, lodging, and logistical support for program personnel
• Support procurement coordination and logistical planning for operational needs
  
  Assist with scheduling meetings, coordinating operational calls, and maintaining action trackers
• Support onboarding logistics for new personnel and operational staff

• Assist leadership with coordination involving partner organizations, contractors, and external stakeholders
• Support preparation of materials or documentation needed for coordination with government personnel or operational partners
• Help ensure timely communication and follow‑up with external entities supporting program operations

• Support leadership with special projects and operational initiatives as assigned
• Assist with operational planning for program expansion, new site support, or organizational initiatives
• Provide flexible support to help resolve operational challenges and facilitate program success

• Strong organizational and coordination abilities
• Ability to manage multiple projects and priorities simultaneously
• Excellent written and verbal communication skills
• Strong attention to detail and documentation accuracy
• Ability to work independently and proactively support leadership initiatives
• Proficiency with Microsoft Office Suite, including Word, Excel, and Power Point
• Ability to learn new systems and operational processes quickly
• Strong problem‑solving skills and adaptability in dynamic environments

• Minimum 2–5 years of experience in operations support, program coordination, or administrative program management
• Experience supporting government programs or operational environments preferred
• Experience assisting with operational documentation, reporting, or project coordination preferred
• Experience working in fast‑paced operational environments strongly preferred