General Clerk III

Make an impact by joining Service Source, a champion for people with disabilities. Explore new opportunities! Service Source is an organization of talented people who drive innovation, embrace change, and strengthen communities.

As a qualified nonprofit agency operating within the Ability One program, Service Source hires persons with significant disabilities. For the majority of direct labor positions, Service Source will obtain documentation of a significant disability as per the JWOD Act.

Pay rate : $24.65 + $5.09 (Health and Wellness) per hour

Job
Summary

This position completes routine enrollment tasks in support of the provider enrollment representatives and team; researches and controls incoming applications and correspondence to ensure the work is properly categorized; and reviews and processes a high volume of prospective provider enrollment applications. Possesses comprehensive knowledge of subject matter. Provides leadership, coaching, and/or mentoring to a subordinate group.

Primary
Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Reviews, researches, and processes provider enrollment applications abiding to contract regulations, internal policies, and guidelines.

• Coaches providers through the enrollment process and provides inbound phone support.

• Intitiates requests for information to complete the online enrollment process.

• Verifies credentialing information and completes fraud detection and prevention.

• Quality Assurance check claims processing system enrollment data.

Additional
Responsibilities

• Researches and controls incoming applications and correspondence to ensure work is properly categorized.

• Enters data intointernal document mnanagement and workflow systems.

• Provides quality check on the provider enrollment data and enters application information into claims processing systems.

• Manages inbound/outbound online FAX queues to and from providers.

• Creates and mails notification letters.

• Completes application returns and/or application acknowledgement process.

• Supports other enrollment funcitons such as status calls, basic data entry, special mailings, etc.

• Supports team on special projects and assignments.

• Perform other responsibilities as assigned.

Qualifications:
Education, Experience, and Certification(s)

• High school diploma or General Educational Development (GED) required.

• Twelve (12) months clerical/provider enrollment experience preffered.

• Advanced computer skills, keyboarding, and data entry skills required.

• Experience with computer programs such as:
  Microsoft Word, Excel, Access, Outloook, and SharePoint required.

• Knowledge of provider enrollment workload definitions, enrollment terminology, enrollment forms, and basic regulation, policies, and procedures preferred.

Knowledge, Skills, and Abilities

• Ability to read, hear, speakm keyboard, reason, communicate effectively and problem solve.

• Proficiency in Microsoft Office skills, and the ability to become familiar with company specific programs and software.

• Be an organized and self-directed individual who is a team player.

• Excellent verbal communication skills.

• Detail-oriented and able to carry out work with the highest levels of accuracy.

• Excellent customer service skills.

• Ability to work in fast paced environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
.

While performing the duties of this job, the employee is regularly required to talk, hear and respond to customers and employees. The employee frequently is required to use hands to fingers, handle, or feel; reach with hands and arms. This position requires prolonged siting, telephone usage,and the use of office equipment such as computer terminals, headsets, telephones, copiers, and printers. The employee must occassionally lift and/or move up to 15 pounds and infrequent stooping.

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