Patient Care Specialist III

Pinnacle’s Voice: A Tale of Transformation & Recovery

“I found myself like a lot of people in a position I never thought I would be in. I needed help bad… It all started with a call… one of the easiest and hardest things I’ve ever done. Every day I wake up and think how good it feels and how lucky I am to have found this place.”

About Us: Pinnacle Treatment Centers is a leading provider of comprehensive addiction treatment services, committed to transforming lives through compassionate care. Our approach is rooted in evidence-based practices, focusing on the holistic well-being of our patients, and treating our teammates with the same level of individualized compassion and empathy. We believe in providing a supportive and inclusive environment for both our patients and our dedicated team of professionals.

Pinnacle transforms the lives of more than 35,000 individuals daily, resulting in a network of care spanning across the country.

Position Overview: As a Patient Care Specialist – III of Ambulatory Services (PCS-III AMB), you are an active member of the multidisciplinary team, directly involved in providing quality care for patients in a transitional living addiction recovery environment. This position provides continuous patient care, monitoring, interaction, and role modeling and provides a safe, positive, supportive, and structured environment for patients enrolled in and/or entering ambulatory treatment.

PCS-III teammates take on a leadership role by mentoring PCS-I and PCS-II teammates, providing real-time coaching and guidance, and collaborating with department leaders to ensure frontline care practices align with organizational expectations, regulatory standards, and clinical best practices.

Teammate Appreciation Benefits: At Pinnacle Treatment Centers, we value our teammates and offer a variety of benefits to support their personal and professional growth.

• Variable Pay Structure: Competitive compensation based on experience, education, and licensure.
• Defined Career Pathing: Clear advancement opportunities through our Residential Aide Tier Program.
• STAR LRP Eligibility: 90% of our facilities are eligible for the Student Loan Repayment Program.
• Continuing
  
  Education:
  
  Access to over 600 free CEU courses to enhance your skills and knowledge. Partnership with Capella University to offer discounted tuition to PTC teammates.
• Paid Time Off: Enjoy 18 days of PTO and 8 paid holidays to maintain work-life balance.
• Diversity, Equity, and Inclusion Initiatives: Be part of a workforce that reflects the diversity of our patient population.
• Schedule Flexibility: We offer flexibility to accommodate different schedules and preferences.
• Merit-Based Increases: Opportunities for merit-based salary increases to recognize your contributions and growth.

Qualifications:

• High school diploma or equivalent.
• Minimum of two (2) years’ experience in a similar position in a behavioral healthcare setting.
• Intermediate knowledge of addiction and the recovery process.
• Good computer skills with general knowledge of Microsoft Office suite (including Outlook, Teams, and Word).
• Ability to mentor and train other teammates.
• Valid driver’s license in state of employment.
• CPR/MANDT certification – training provided locally and updated as required.
• Ability to travel up to 25% in local area.

• Associate degree in one of the behavioral science disciplines from an accredited college or university.
• Peer Support Certification identified by the state in which the facility operates, or addiction training certification as offered by the state in which the facility operates.
• Advanced knowledge of addiction treatment and the recovery process.
• Advanced technology skills including general knowledge of Microsoft Excel.

• Support patient engagement by modeling positive behaviors, encouraging program participation, applying motivational interviewing, and guiding individuals through program expectations with empathy, respect, and professionalism.
• Promote a trauma-informed, recovery-oriented environment by maintaining a calm presence, supporting recovery goals, and enforcing program rules consistently and respectfully.
• Support AMA prevention…