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Quality Control / Manager Quality Technician/ Inspector QA Specialist / Manager

Call Center Quality & Compliance Lead

Job in Martinsburg, Berkeley County, West Virginia, 25402, USA
Listing for: Three Saints Bay, LLC
Full Time position
Listed on 2026-01-24
Job specializations:
  • Quality Assurance - QA/QC
    Quality Control / Manager, Quality Technician/ Inspector, QA Specialist / Manager
Job Description & How to Apply Below
A leading federal contractor is seeking a Call Center Quality Manager in Martinsburg, WV. The successful candidate will oversee the quality assurance functions for customer service operations, ensuring compliance with performance standards. Responsibilities include developing a Quality Control Plan, monitoring service metrics, and performing detailed quality assessments. Candidates should have at least 2 years of quality control experience and 2 years in contact center management.

The position offers a comprehensive benefits package and the opportunity to work on government projects.
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