Case Manager; SSVF

Overview

Company Overview:
For more than 50 years, Insight Housing has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own. We serve seven counties in the Bay Area — Alameda, San Francisco, Contra Costa, Solano, Sacramento, San Joaquin, and Amador County. We are proud of our team members who are dedicated to our mission of ensuring everyone in our community has a home through supportive, equitable, and sustainable housing solutions.

Program Overview: A Pathway to Housing for Homeless Veterans — Insight Housing Roads Home program assists low-income Veteran families experiencing homelessness to attain housing placement and housing stability. The program provides street and venue-based outreach, case management, permanent housing placement, temporary financial assistance, employment assistance, and assistance in obtaining VA and other benefits. The program develops and carries out action plans that improve health and wellness for participants.

Position Summary:

Under supervision of the Program Manager, the Case Manager is responsible for the provision of case management and housing stabilization services to homeless Veteran families. The Case Manager provides services to address housing barriers and to increase housing stability, including service coordination to ensure participants are connected to the VA and other necessary supportive services.

• Coordinate SSVF client intake process; conduct initial assessment and eligibility determination for all new client referrals; create and maintain new client files electronically.
• Provide street and venue-based outreach to homeless Veterans.
• Maintain a client caseload as assigned.
• Provide intensive housing and vocational case management to Veterans and their families.
• Conduct home visits as assigned.
• Actively involve clients in the design and delivery of supportive services by ensuring they have an active voice in their goal/service plans.
• Collaborate with the Housing Specialist to maintain positive relationships with landlords.
• Develop individual budgets and service plans with each Veteran client.
• Provide service coordination and linkage including:
  Veteran Services Enrollment, crisis intervention, vocational and employment assistance, general health and dental services, income support and benefits, substance abuse treatments, mental health services and consumer and family involvement.
• Conduct weekly meetings with participants to identify short and long-term goals, money management, and employment/education issues.
• Assist participants in retaining housing and maximizing their independence and self-sufficiency by providing linkage and referral to appropriate community services and resources.
• Provide crisis intervention as needed.
• Maintain and secure comprehensive case files; prepare and submit all programmatic reports as required.
• Provide information and recommendations to the Program Manager regarding program evaluation and modification to better meet client needs, community needs, funding requirements and Insight Housing Mission.
• Co-facilitate housing clinics, groups and other HCMT activities.
• Maintain HMIS database records, including client intakes, program entry and program exit; ensure that all data is entered into HMIS within 24 hours of service delivery.
• Adhere to laws regarding confidentiality and reporting requirements; maintain knowledge of HIPAA certification standards.
• Drive your own or agency vehicle to the field and to other program sites, as required; document and report mileage according to agency procedures; comply with agency vehicle policy at all times.
• Promote a safe, healthy, and clean working environment aligned with the agency’s health and safety practices.
• Attend and participate in all meetings and trainings as assigned.
• Complete and submit timesheets in a timely and accurate manner.
• Work within the framework of Insight Housing’s Code of Conduct.
• Perform other tasks as assigned.

• High school required. Bachelor’s degree in Social Services or related field a plus.
• Ability to…