Family Shelter Attendant

Overview

SHELTER, Inc. rebuilds lives one family at a time, by helping them re-establish a home and assisting with the skills and resources needed to live the life they deserve. Created in 1986, we are a community-based non-profit currently operating in Contra Costa, Solano, Sacramento, and Marin counties. In 2024 our compassionate teams helped 5,824 people including 1,938 children secure or maintain their housing.

We believe a safe home and the opportunity to thrive are rights—not privileges. Every day, our teams have the honor of walking alongside families and individuals as they rebuild their lives. If you’re looking for more than just a job—and you want to be the spark that ignites lasting change in your community—you’ll find purpose here!

Work Location: Mountain View Family Shelter located in Martinez, CA

Employment Details: Full time, hourly position. We are seeking candidates who have availability for Swing shift (3:30 PM-11:30 PM), Graveyard and weekends/holidays.

Compensation: $18.50/hour

About the role: We have an opening for a Shelter Attendant at our Mountain View Family Shelter. Our facility temporarily houses up to 32 formerly homeless families, including children.

Shelter Attendants are responsible for the day-to-day participant and facility needs during shift, including responsibility for participant meals, supplies/inventory, facility safety/repairs, cleanliness of the site, interacting with visitors/ volunteers and more!

This is a hands-on role where you can truly impact our community every day. If you're ready for a rewarding challenge and want to be a source of stability and hope, we want to hear from you!

• Facilities and Security: Monitor facility, making rounds every 30-60 minutes, assuring a clean, safe and healthy facility environment.
• Facilities and Security: Identify and address hazardous and potentially hazardous items and situations. Respond in emergencies and emergency preparation drills.
• Facilities and Security: Identify, document, and communicate the need for prompt correction of facility maintenance and repair issues.
• Facilities and Security: Maintain a daily sign-in/out sheet of shelter participants and guests.
• Facilities and Security: Clean the facility including sweeping, mopping floors, wiping surfaces, doing house laundry, and supporting participants with cleaning activities as needed.
• Facilities and Security: Keep the refrigerator, freezer and pantry clean and well organized. Discard food that is past its expiration date.
• Facilities and Security: Inventory supplies and furnishings regularly, noting items needed on the designated board for supplies.
• Facilities and Security: May act as primary point of contact for donations, accepting only items that meet shelter needs and agency policy. Sort and store all donations.
• Guest Volunteer and Program Support: Uphold the highest standards of confidentiality regarding participant PPI while fostering a safe and welcoming atmosphere.
• Guest Volunteer and Program Support: Observe and report behavior that violates guidelines or creates an unhealthy environment; complete incident reports and contact supervisor as needed.
• Guest Volunteer and Program Support: Handle disputes between participants professionally and diffuses potential stressful situations.
• Guest Volunteer and Program Support: Assist with serving and meal preparation as needed, including assisting volunteer groups that prepare meals. Follow all food handler requirements.
• Guest Volunteer and Program Support: Serve as main contact with guests and volunteers, orient volunteers to the facility, conduct tours and assist as needed or when assigned by Shelter Management or Leadership.
• Guest Volunteer and Program Support: Provide resource items (toiletries, diapers, laundry soap, donations, etc.) as requested by participants, noting items on log and notifying supervisor of needed items.
• Administrative: Administrative tasks as assigned, such as updating rosters, photocopying, data entry and creating Word and Excel documents.
• Administrative: Ensure equipment required for the position (walkie-talkies, cell phones, etc.) are charged and ready for use.

• High…