Health Services Information Technology Clinical Systems Analyst II

Health Services Information Technology Clinical Systems Analyst II

Join to apply for the Health Services Information Technology Clinical Systems Analyst II role at Contra Costa College.

Closing Date:
January 22, 2026. Bargaining Unit:
Local 21 – Non‑Supervisory Management.

Contra Costa Health is the largest county department in Contra Costa County with over 4,700 employees. Our mission is to care for and improve the health of all people in Contra Costa with special attention to those who are most vulnerable to health problems. We provide services through nine operational areas:
Behavioral Health, Contra Costa Health Plan, Emergency Medical Services, Environmental Health, Hazardous Materials, Health, Housing & Homeless Services, Public Health, Contra Costa Regional Medical Center & Health Centers and Detention Health.

The Health Services Information Technology Clinical Systems Analyst II classification is distinguished from other positions within the Health Services Systems Analyst series in that this position requires a clinical degree and/or certification (i.e., RN, RDH, CPhT, MLT, ARRT, etc.). Incumbents are required to be fully trained in all procedures related to their assigned area of responsibility.

The Health Services Information Technology Clinical Systems Analyst II is responsible for the ongoing professional support of Epic and mission‑critical clinical, business and operational applications. This support includes planning, implementing, and organizing activities relating to enterprise‑wide application selection, deployment and optimization and training; other responsibilities include reviewing, analyzing and evaluating system and/or service requests using structured techniques and methodology; managing all or portions of a project from the initial fact‑gathering meeting, through post‑implementation review;

system troubleshooting and issue resolution; developing and maintaining training environments and materials; and providing role‑based education.

• Is articulate, both verbally and in writing, and communicates clearly and professionally with staff, providers and vendor community and works well in a team.
• Shows initiative and follow‑through.
• Effectively analyzes and prioritizes situations as they arise, responding to urgent requests in a timely manner in an atmosphere with competing demands.
• Acknowledges and respects cultural and linguistic differences of diverse populations.
• Demonstrates empathy in handling customer needs and builds a trusting rapport with customers.
• Excels at troubleshooting.

• System troubleshooting and resolution of issues escalated from the Help Desk.
• Systems analysis, workflow design and build.
• Coordinating and documenting systems, projects and/or processes including end user training.

• Your work will impact the lives, health and wellbeing of all residents (with a focus on the diverse, marginalized communities) and businesses in Contra Costa County.
• This job encompasses a wide range of responsibilities. Your day‑to‑day activities will be challenging and stimulating, keeping you from having your career pigeonholed.
• Professional development funds are available for each employee.
• Offices are in the central part of the County.
• The team you would work with is full of people passionate about their jobs.

• After‑hours work might be required during system upgrades.
• Adapting to the frequency and timeliness of the regulatory changes.
• Staff must adapt to new and ever‑changing technology.
• You may have to work under pressure and need to deliver products in tight time frames.
• Troubleshooting multiple interconnected systems.

• Analyzing & Interpreting Data:
  Drawing meaning and conclusions from quantitative or qualitative data.
• Critical Thinking:
  Analytically and logically evaluating information, propositions, and claims.
• Decision Making:
  Choosing optimal courses of action in a timely manner.
• Delivering Results:
  Meeting organizational goals and customer expectations and making decisions that produce high‑quality results by applying…