Health Services IT Supervisor

Description

Under general direction, manages an independent information technology work group or serves as a project lead on information technology projects within the Health Services Information Technology Unit; supervises subordinate professional and technical staff, and performs related work as required.

Incumbents in this class are distinguished from the Health Services Information Technology Manager as this class is responsible for smaller work groups of lower complexity based on several factors including: size of budget; number and complexity of applications being run and supported; and variety of platforms and their interconnections within the organization. Work is accomplished within a broad framework with sole authority and responsibility in a given functional area or service.

Incumbents must exercise creative ability, resourcefulness and judgment in the analysis and solution of complex problems.

Incumbents normally report to a Manager, but may report to an Assistant Health Services Information Technology Director.

Education: Possession of a Bachelor's Degree from an accredited college or university with a major in Computer Science, Medical Informatics, Healthcare Administration, Health Sciences, Business Administration, Public Administration, Engineering, or a closely related field.

Experience: Three (3) years of full-time, or its equivalent, experience as a manager, supervisor, or project lead in an information technology environment having responsibility for one or more of the following areas: application support, development/programming, data analysis and report development, systems analysis, technical support and/or network or server administration, at least two (2) years of which was in a health care information systems environment.

Substitution for

Experience:

Possession of a Master's Degree from an accredited college or university with a major in one of the fields noted above may be substituted for one (1) year of the required experience.

One (1) additional year of qualifying experience noted above may be substituted for the required academic major; OR

• Additional qualifying experience may be substituted for the required education on a year-for-year basis, up to a maximum of two years;
• Possession of professional technical certifications can substitute for up to a maximum of two (2) years of the required education.

Each of the following current and valid certifications can be substituted for six (6) months of required education:

• Any of the following Epic certifications:
  Ambulatory, Tapestry, Epic Resolute Hospital Billing, Epic Care Everywhere, Health Information Management, Prelude (Grand Central), Epic Care Inpatient (Clin Doc), Epic Client Systems Administrator/Manager (ECSM), or Operational Database Administrator
• Certified Associate in Healthcare Information and Management Systems (CAHIMS)
• Health Level 7 (HL7) certification
• VMWare Certified Professional (VCP), VMWare Certified Advanced Professional (VCAP), VMWare Certified Design Expert (VCDX)
• Cisco Certified Network Professional (CCNP), Cisco Certified Internetwork Expert (CCIE)
• Certification:
  May be required to obtain and maintain vendor specific certifications on applications supported. The incumbent will be required to obtain the certification requested within 6 months of notification from their supervisor.

Knowledge of:

• Principles of healthcare administration and health plan operations
• Principles of leadership, management, supervision, training and performance evaluation
• Budget development and management
• Information systems principles and their applications in a health services environment
• Methods and techniques used to develop, test, and implement systems
• Understanding of information systems design, implementation and management strategies
• Project and change management

Skill in:

• Analytical and problem solving
• Verbal and written communication

Ability to:

• Supervise, review, and coordinate the work of subordinate professional and technical personnel
• Select, train, and evaluate staff
• Analyze business requirements and make recommendations on appropriate system solutions
• Communicate clearly and concisely, both orally and in writing
• Respond to escalated requests and inquiries from system users
• Establish and maintain effective working relationship with others
• Provide and promote excellence in customer service for internal and external customers
• Acknowledge and respect cultural and linguistic differences of the County's diverse population

• Leads, supervises, coordinates and participates in the operational activities for an assigned information systems work group, which may include application development, application support, end user support and training, server administration, or systems security
• Selects, trains, motivates and evaluates information technology personnel
• Plans, prioritizes, assigns and reviews the work of staff…