Community Health Worker II

Why Join Contra Costa Health?

The Contra Costa County Health Services Department is offering an excellent career opportunity for qualified individuals interested in the Community Health Worker II positions. We are filling multiple vacancies throughout Contra Costa County within the Public Health Division, the Contra Costa Regional Medical Center (CCRMC), and Health Center programs.

Community Health Workers work closely with professional staff and perform a variety of tasks associated with the public health program(s) to which they are assigned. Typical tasks include providing information/referral to patients, completing applications, documenting in patient charts, stocking and distributing information/referral materials, arranging transportation for patients being discharged from the hospital, and assisting professional staff with interviews of patients.

The program is part of the Public Health Division and provides high-quality health services to patients experiencing homelessness in Contra Costa County. The team's vision is that all people experiencing homelessness in Contra Costa County can access comprehensive health care services to improve their health status, effectively manage any chronic conditions and thrive as community members. The team includes bilingual medical, dental, behavioral health, social support and administrative professionals who provide direct care and referrals for many services.

• Effectively responds to urgent requests in a timely manner in an atmosphere with competing demands
• Has knowledge of computer software and office practices and procedures including filing and record keeping
• Can communicate effectively verbally and in writing
• Can engage in collaborative relationships with providers, other members of the clinical team, and community organizations to ensure quality patient care
• Exhibits and demonstrates cultural sensitivity with diverse and medically vulnerable populations to ensure that health care services are delivered in a culturally appropriate manner
• Is interested in continuous learning and staying updated on the latest health care trends, community resources, and best practices in community health work

• Assisting with Medi-Cal and Cal Fresh applications
• Reviewing medical charts for insurance, assisting clients with phone calls to Medi-Cal and other insurance providers as needed
• Maintaining stock of informational and referral materials
• Navigating through patient’s records and database systems
• Arranging transportation for patients and assisting with case management activities
• Working collaboratively with social workers and clinical staff to ensure patient care

• Your work will impact the lives, health, and well‑being of all residents
• Personal development and growth within the organization
• You will be working with a team of people who are dedicated and have a passion for their work, focusing on our common mission and goals to serve our community
• As an integrated system, Contra Costa County Health Services offers and presents multiple opportunities to grow professionally

• You will work with a variety of personalities and conflicting demands
• There may be unpredictable daily workflow and work assignments at times
• You will work in a fast‑paced environment providing support for team members who provide direct services to populations experiencing complex needs

• Critical Thinking:
  Analytically and logically evaluating information, propositions, and claims
• Reading Comprehension:
  Understanding and using written information
• Safety Focus:
  Showing vigilance and care in identifying and addressing health risks and safety hazards
• Using Technology:
  Working with electronic hardware and software applications
• Attention to Detail:
  Focusing on the details of work content, work steps, and final work products
• Handling Stress:
  Maintaining emotional stability and self‑control under pressure, challenge, or adversity
• Self‑Management:
  Showing personal organization, self‑discipline, and…