Social Service Program Analyst

Overview

The Position

Bargaining Unit:
Local 512 - Social Services Staff Specialist Unit

The Employment and Human Services Department is recruiting to fill one (1) position for a Social Service Program Analyst classification. Contra Costa County’s Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency. The department is committed to hiring candidates that share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity.

A Social Service Program Analyst plays a crucial role within the Employment and Human Services Department by developing, analyzing, and distributing policies and procedures for various social service programs. Under general direction, they conduct confidential studies on operational and program matters, providing informed recommendations to management. Their responsibilities also include performing administrative and budgeting tasks, ensuring programs operate efficiently and effectively.

This role is distinguished by its focus on analytical and administrative duties specific to human services, setting it apart from more general administrative roles and training specialists within the department.

• Communicates effectively, both verbally and in writing
• Gathers and analyzes information to develop well-informed solutions
• Works independently while fostering strong collaboration with colleagues
• Demonstrates a strong work ethic, commitment to excellence, and eagerness to learn and grow
• Represents the Employment and Human Services Department professionally in meetings with stakeholders, other counties, and California state departments

• Providing guidance to staff on child welfare and Workforce Services program mandates, as well as county-specific practices
• Reviewing and interpreting new policies and program initiatives, then developing clear implementation plans
• Assessing the effectiveness of current policies and practices, recommending and implementing necessary updates
• Staying up to date on relevant state and federal mandates
• Collecting and analyzing data to evaluate workflow and improve service delivery

• You’ll have the opportunity to make a meaningful impact on child welfare and Workforce Services programs
• The role offers diverse assignments that encourage continuous learning and skill development
• There are opportunities for professional growth and career advancement

• Navigating complex state and federal regulations while creating clear, concise process flows to minimize workload impact for program eligibility and social work staff
• Managing time-sensitive situations by adjusting priorities to meet emerging departmental needs
• Leading problem-solving efforts through time-limited work groups and training sessions for program eligibility and social work staff

• Analyzing & Interpreting Data:
  Drawing meaning and conclusions from quantitative or qualitative data
• Critical Thinking:
  Analytically and logically evaluating information, propositions, and claims
• Legal & Regulatory Navigation:
  Understanding, interpreting, and ensuring compliance with laws and regulations
• Displaying Ownership and Accountability:
  Holding self and others accountable for measurable high-quality, timely, and cost-effective results
• Oral Communication:
  Engaging effectively in dialogue
• Writing:
  Communicating effectively in writing
• Involving Others (Engaging Teams):
  Engaging others for input, contribution, and shared responsibility for outcomes
• Valuing Diversity:
  Appreciating the benefits of varied backgrounds and cultures in the workplace
• Business Process Analysis:
  Defining, assessing, and improving operational processes and workflow
• Leveraging Technology:
  Applying technology for improvements in organizational efficiency and effectiveness
• Political & Organizational Savvy:
  Working skillfully with politics, procedures, and protocols across organizational levels and boundaries
• Project Management:
  Ensuring that projects are on-time, on-budget, and achieve their objectives

Education: Possession of a Bachelor's degree from an accredited college or university with a major in business or public administration, social or behavioral science or a closely related field.

Experience: Either
1) Two (2) years of full-time (or the equivalent of full-time) experience in either a supervisory or administrative capacity in a public human services agency; or (2) Three (3) years of full-time (or the equivalent of full-time) experience in a public human services agency's child welfare program performing duties at the level of a Social Worker II in Contra Costa County.

Substitution for

Education:

Additional experience of the type noted above may be substituted for the…