Guest Services Assistant Department Manager PM

Guest Services Assistant Department Manager-PM

Location:

Marshfield, WI

We are a Wisconsin grocer committed to giving back to communities and providing guests with exceptional service and value. We operate over 40 full‑service supermarkets across Wisconsin.

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Join our Festival Foods team as a Guest Services Assistant Manager – PM!

• Provide helpful service: greeting, answering questions, addressing guest concerns, handling each interaction with professionalism and care.
• Uphold company culture: reinforce values during afternoon and evening shifts.
• Drive guest service excellence: set performance expectations and guide associates to deliver outstanding customer service.
• Support team growth: develop and supervise associates, including facilitating bagger training and fostering a productive, customer‑focused environment.
• Optimize operations: oversee department productivity and labor, align staffing levels to meet business needs and achieve target goals.
• Ensure safety & compliance: maintain loss prevention policies and enforce safety programs to create a secure work environment.
• Honor commitments: maintain regular, timely attendance in compliance with schedule and provide adequate notice for absences.
• Collaborate with the team and perform other duties as assigned.

• Relevant experience: high school education or equivalent, with at least 1 year in grocery and 6 months in a leadership role such as Customer Service Representative.
• Strong decision‑making skills: ability to make timely, effective decisions.
• Excellent interpersonal skills: communicate effectively with guests and associates while managing a diverse team in a fast‑paced environment.
• Organizational skills: strong planning, oral and written communication, ability to lead, educate, and train others.
• Safety awareness: thorough understanding of all safety policies and ability to apply on‑the‑job training to recognize and address safety hazards.

• Must stand for long periods, walk, bend, stoop, and kneel regularly.
• Must have full range of upper body motion to occasionally lift product; perform repetitive tasks for prolonged periods.
• Work conditions: primarily a temperature‑controlled environment; occasional outside work assisting guests, monitoring associates, and conditions.

Full‑time position. Afternoons, night shifts, weekends, and holidays to meet the needs of our guests.

• Associate discount: 15% off grocery purchases for you and your household.
• Weekly pay & premium pay: hourly associates paid weekly; part‑time store associates receive a $1 premium per hour on Sundays and select holidays; full‑time receive time and a half on Sundays and select holidays.
• Two‑week advanced scheduling for better planning and flexibility.
• Vision & dental insurance for part‑time and full‑time associates.
• Well‑being support: 3 weeks paid parental leave, fitness reimbursement program, employee assistance program and LEAPCare coaching.
• 401(k) retirement plan with company discretionary match.

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top‑notch team of skilled, experienced and service‑oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds strengthens our ability to serve our guests and communities, and we seek to recruit, develop, and retain the most talented people.