Business Transformation Advisor

The Business Transformation Advisor is a senior, client-facing advisor who leverages deep TPA industry expertise and advanced VBA platform knowledge to guide client configuration strategy and solution design. This role ensures each client’s implementation is grounded in best practices, aligned to operational realities, and built for long-term scalability and ROI.

Business Transformation Advisors advise clients on platform configuration, workflow design, and key implementation decisions. They help clients navigate tradeoffs, apply industry best practices, and adopt approaches that protect platform integrity and support sustainable operations well beyond go-live.

Working in close partnership with Project Management, Configuration Services, Training, Data Integration, and Product teams, the Business Transformation Advisor translates complex business needs into clear, scalable design recommendations.

At VBA, client experience is not owned by a single team—it is a shared responsibility across the organization. The Business Transformation Advisor is central to that commitment. In this role, you will:

• Act as a trusted advisor, helping clients make informed implementation decisions that support sustainable operations.
• Design solutions that prioritize client outcomes, usability, and operational efficiency, not just technical completion.
• Bring a client advocacy mindset to every engagement—ensuring client needs are clearly understood and represented across internal teams.
• Hold a high bar for implementation quality so clients feel confident, supported, and successful from day one.

Success is measured by how well clients are positioned after implementation with scalable solutions, confident teams, and a trusted long-term partnership with VBA.

Connected by Mission. Driven by Innovation.

At VBA, our mission is simple but powerful: we make the healthcare experience better for everyone. We help clients simplify complex operations through fully integrated solutions spanning claims and benefits administration, revenue cycle management, provider and network management, care coordination, and automation tools. Our technology—ranging from VBAPI’s thousands of integration endpoints to predictive analytics, branded portals, mobile access, and AI-powered automation—drives efficiency, accuracy, and better outcomes for millions of people who rely on their health benefits every day.

What sets us apart is not just our platform, but our people-centered culture: we blend innovation with flexibility, empowering employees to do meaningful work, stay connected across 25+ states, and thrive in an environment where purpose, collaboration, and growth fuel everything we do.

👉 To be considered for this position, all applicants must complete the Wonderlic Select Assessment.

• 7+ years of experience within a self-insured TPA or health plan environment, with direct, hands‑on exposure to core operational systems.
• Strong working knowledge of critical TPA business functions:
• Claims processing and adjudication
• Benefit and plan design
• Eligibility and enrollment
• Accounting and billing

• Proven ability to guide clients through complex operational, system, and migration decisions with credibility and trust.
• Advisor on best practice migration strategies that account for stop‑loss contract complexities.
• Experience translating business and operational needs into scalable system designs and workflows.
• Strong executive‑level communication and relationship‑building skills, with the ability to influence decisions through expertise.
• Working knowledge of core platforms and processes, including claims, eligibility, provider, and integration/EDI platforms.

• Support RFP responses and tailor product demonstrations to prospect use cases and business functions.
• Lead solution design discussions, proposals, and configuration concepts throughout the sales cycle.
• Assess prospect fit with VBA’s ideal customer profile and expected ROI.
• Serve as the primary strategic advisor on configuration and solution design during implementations.
• Build trusted…