Backyard-Front of House Manager

Job Title / Position

Front of House Manager – Hospitality & Venue Operations

Location:

Marshfield Site
Status:
Seasonal, Full Time

Reports to:

General Manager
Pay: $25 - $30

We’re looking for a highly present, people-first hospitality leader to serve as the anchor and customer facing lead of our flagship Marshfield site. The Assistant General Manager (AGM) owns the overall guest experience across the entire venue—restaurant, bar, retail/merch, community events, and concert operations—and serves as the team captain connecting the dots and communicating between food, beverage, production, and retail departments to ensure a successful evening for all patrons and employees.

This role is intentionally guest-facing and operationally dynamic. The AGM is physically stationed at the venue’s Welcome Booth at the front of the venue, acting as the primary host, problem-solver, and communicator for the evening. From greeting guests, setting the tone, and sharing Levitate’s mission, to troubleshooting issues venue-wide and aligning department leaders in real time, the AGM ensures every night runs smoothly, feels welcoming, and reflects our values.

The AGM directly oversees and coordinates the Bar Manager, Chef, Retail/Merch Manager, and Concert Production Manager in the GM’s absence, ensuring seamless communication, unified hospitality standards, and successful execution across all departments.

• Own and champion the overall hospitality approach for the venue.
• Serve as the lead host and guest-facing presence, operating from the Welcome Booth while maintaining awareness of the entire campus. Communicate daily specials and merch deals to guests to drive revenue.
• Set the tone for warmth, clarity, and professionalism from guest arrival through departure. This includes appropriate music vibe and volume and proper lighting at all times.
• Actively circulate the venue as needed to troubleshoot guest concerns, resolve issues, and elevate experiences in real time.
• Ensure consistent hospitality standards across bar, restaurant, retail, and events.
• Empower and coach department leaders and front-line staff to deliver memorable, human-centered service.

• Serve as the primary point of communication between all departments during service and event hours.
• Oversee Bar Manager, Chef, Retail/Merch Manager, and Event Production Manager when the GM is not on site.
• Lead pre-shift alignment and ensure all teams are informed of timelines, priorities, and special considerations for the evening.
• Identify and proactively address operational gaps or friction between departments.
• Make real-time decisions to keep operations flowing smoothly and guests happy.
• Grow revenue through deploying mobile bartenders and customer service offerings, and drive customer experience by ensuring customer service is proactive, including all roles from retail staff and bussers.

• Act as site lead when the GM is off-site, with full responsibility for on-the-ground execution, in addition to when GM is on site as directed.
• Ensure the campus is fully prepared for daily operations, community programming, and ticketed concerts.
• Coordinate venue transitions between daytime operations and show nights.
• Support and collaborate with the Event Production Manager on show execution, guest flow, and issue resolution.
• Assist with venue rearrangements, guest flow planning, and safety oversight as needed.
• Pro-actively ‘see the unseen’, e.g no paper in the bathrooms, missed spills, or opportunities to go above and beyond to surprise and delight guests.

• Foster a cohesive, upbeat, and guest-first culture across all teams.
• Serve as a trusted leader on the floor—approachable, decisive, and calm under pressure.
• Mentor department leads and front-line staff, offering real-time feedback and support.
• Assist with staffing coordination, schedule support, and on‑site training execution.
• Help resolve staff concerns in the moment and elevate appropriately when needed.

• Support the GM in the…