Information Technology Desktop Support

Infosys is seeking an IT Support Associate. This position is responsible for providing expert technical support and hands‑on repair services for laptops and related devices. This role involves diagnosing hardware and software issues on laptops and end user devices, performing troubleshooting, repairs and upgrades and ensuring devices meet quality standards before returning them to customers.

The Field IT engineer plays a critical role in delivering reliable solutions and maintaining customer satisfaction in a fast‑paced service environment.

• Hands & Feet Support for DC (Compute, Storage, Backup, Network.)
• Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc.
• Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
• Hardware/software troubleshooting and resolution.
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high‑touch service and manage audio‑visual, conferencing, and technologies.
• L1 level network troubleshooting and resolution for LAN Connectivity.
• Hands & feet support to Backend team for Network/Server/application issue.
• Working with vendor support contacts to resolve technical issues.
• Server mounting/movement.
• Knowledge of Office 365 support.
• Coverage/compliance software installation and troubleshooting.
• Good Knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement.
• Strictly adhere to defined Service Level Agreements (SLA’s).
• Support recurring meetings, events, and after‑hours activities as required.
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base.

• Excellent problem‑solving, communication, and documentation skills.
• Ability to work independently and manage technical issues.
• Willingness to learn new technologies and adapt to different roles.
• Good to have any or more certificates such as:
  CompTIA A+.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

• Long‑term/Short‑term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Medical insurance
• Vision insurance
• 401(k)

Candidates authorized to work for any employer in the United States without employer‑based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Pay = $19.23/hr.

EEO/About Us : Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change.

We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.