Assistant Store Manager, Petsense

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This position is responsible for proficiency in all areas of a retail operation. The position serves as the second in charge of operations to the Store Manager. Duties include providing leadership and direction to the store team, ensuring a positive customer shopping experience and performing operational activities throughout the store and giving appropriate direction to the store Team Members. This position is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.

It is essential that you be available, flexible, adaptable, and service‑oriented, as you must be able to fulfill all of the following requirements:

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
• Take the initiative to support selling initiatives (TEAM):
  • Thank the Customer
  • Engage with the customer and/or pet
  • Advise products or services
  • Make it Memorable
• This position is required to perform a combination of the following duties during 95 percent of their day. Although the mix may vary from one day to another, our business and staffing model makes it essential that every person in this position be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice:
  • Assist Store Manager in Store Operations including driving sales and profit, customer loyalty, planning, prioritization, and delegating of daily tasks.
  • Support Assist Store Manager in Team Member counseling, hiring/staffing decisions, scheduling, Team Member training and development, and maintaining a productive work environment.
  • Act as store leader during Store Manager’s absence (PTO, LOA, etc.)
  • Order live goods and store supplies.
  • Train and certify Team Leaders in receiving process.
  • Lead and coach store team members on store operations to grow sales and profitability of the store.
  • Drive sales and profit through top line sales, modeling selling behaviors, executing merchandising initiatives, expense control, profit/loss management, protecting company assets and reducing shrink.
  • Execute assigned basic, promotional, and seasonal merchandising activities.
  • Perform opening/closing procedures.
  • Transport and make deposits to bank.
  • Assess store conditions and assign duties.
  • Organize and prioritize workflow through the use of the daily planner.
  • Recover merchandise.
  • Participate in mandatory freight process.
  • Perform regular and promotional price change activities.
  • Resolve customer complaints/issues and ensure a positive experience.
  • Adhere to loss prevention standards and respond to any alarm calls as needed.
  • Communicate with Team Members on job functions, responsibilities and financial goals.
  • Operate cash register/computer supervising cash handling procedures.
  • Assist Team Members on appropriate application of policies and procedures.
  • Ensure the safety and well‑being of live animals. Sanitize and maintain holding tanks and care for live animals as required.
  • Complete all documentation associated with any of the above duties.
• May be required to perform other duties as assigned.

Experience:

Previous retail leadership experience is required. Experience with pet/live animal knowledge is strongly preferred. Supervisory experience preferred. Must be at least 18 years of age and possess a valid driver’s license.

Education:

A high school diploma or equivalent is preferred, but not required. Regardless of education level, associates must be able to read, write and count accurately.

• Ability to perform and execute principal responsibilities of Team Members.
• Ability to read, write, and count accurately.
• Pet/Live Animal, pet food, pet product knowledge is strongly preferred.
• Strong interpersonal skills and ability to resolve…