Showroom Sales Consultant

Marshall Showroom, a leading provider of plumbing and fixture solutions, is seeking a dynamic and customer-focused Showroom Sales Consultant for our Marshall, MN location. This role is pivotal in driving sales and profitability within a 200-mile radius of Marshall, MN. The successful candidate will be responsible for fostering business relationships, managing customer inquiries, and ensuring customer satisfaction. This is an exciting opportunity to join a company that values teamwork, innovation, and the ability to make a significant impact.

• Answer incoming phone calls in a prompt manner and provide immediate assistance.
• Assist customers via phone, email, website, and in-person.
• Assist customers with choosing residential plumbing fixtures.
• Handle orders, complaints and other inquiries.
• Respond to customer order and quotation requests received via telephone, e-mail, written, faxed and in-person correspondence.
• Prepare customer and contractor quotations and send off for plumbing/fixture jobs in a timely manner.
• Assist other showroom consultant(s) with job quotations and customers as needed/requested by management and/or other associates.
• Assist in gathering basic information for interior design customer quotation requests working with an interior designer to hand off that information.
• Educate others (customers, prospects and team members) in plumbing, faucets, fixtures, etc.
• Follow up with client to ensure project specifications have been met.
• Resolve customer service issues, track open sales orders and perform follow-ups to ensure the timely shipment of materials and customer satisfaction.
• Educates consumer on the process of project management and supply chain.
• Qualifies customer as to their project size, budget, & taste.
• Demonstrates effective Presentation Skills to successfully influence and communicate with various audience types and sizes

• Make sales calls (via the phone, email, and in-person) as required.
• Follow-up on sales leads.
• Receive, research, and respond to customer inquiries for special product items and requests.
• Identify and target specific industry segments: general contractors, plumbers, real estate agents, builders, etc.
• Demonstrates active listening skills to add value to consumer and internal interactions.
• Research and propose new products to strengthen Kitchen & Bath Showcase's industry leading inventory and showroom.
• Adept at managing multiple priorities and able to shift quickly based on competing consumer and company demands.
• Plan and estimate budgets for projects.
• Confidence - always be closing. Ask for the sale.

• Enhance the function, safety, and aesthetics of interior spaces.
• Accurately read and interpret blueprints.
• Work with vendors on the selection of pieces.
• Arrange services to other vendors, including, installation, etc.
• Learns and respects the internal chain of command.
• Assumes responsibility for team outcomes (achievements and shortcomings).
• Leverages team interactions for improved individual effectiveness and actively participates in team activities to share best practices.
• Exhibits positive outlook, camaraderie, and passion for the job, business, customers, and team.
• Identifies showroom customer buying habit changes and relays that information to appropriate people within the organization.
• Works and helps implement on yearly plan, projects, events, etc.
• Occasional travel necessary for training and customer-facing events.
• Perform other duties as required/requested by your supervisor.

• Customer service and industry experience preferred
• Must have basic computer skills
• Proficient in Microsoft Office, specifically:
  Word, Excel, and Outlook
• Be proficient and utilize available technology
• High School education or GED
• Bachelor or Associate degree preferred
• 1-2 years of experience in plumbing/fixture sales and quotations field preferred
• 1-2 years of experience in plumbing and/or construction background preferred

• Must be able to lift and carry up to 25 lbs.
• Required Hours (weekly) - 7 am
  -5 pm – Monday
  -Friday with flexibility for after hours work as required by business needs

Competitive compensation package commensurate with experience.

Comprehensive health and wellness benefits.