Collections Specialist - Patient Accounts Service Center - Requisition

Collections Specialist - Patient Accounts Service Center

POSITION TITLE:
Collections Specialist

REPORTING RELATIONSHIP:
Director, Patient Accounts Service Center

Job Summary: The collections specialist assists with recovering delinquent balances by supporting account follow-up and recordkeeping tasks. Monitors aging reports, update account statuses with the appropriate agencies and communicate with patients and/or third-party agencies as needed.

Essential Functions:

• Consistently uses an outward mindset and puts forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others to achieve their goals and objectives.
• Reviews daily aging reports to identify delinquent accounts.
• Communicates with delinquent patients per established procedure.
• Communicates with third-party agencies and/or attorney in a clear and concise manner.
• Negotiates tactfully when contacting patients to collect on amounts owed.
• Collects self-pay balances by assisting patients in arranging a method of payment consistent with Oaklawn Hospital procedures.
• Assists patients in qualifying for the hospital’s financial assistance program.
• Maintains a clear, concise, and complete history on each account of collection activities according to established procedure.
• Responds to patient’s request for information timely and in accordance with established procedure.
• Answers a high volume of incoming calls, assisting the patients as appropriate.
• Must adhere to federal and state collections laws.

Minimum Qualifications : 18 years of age or one year experience in hospital billing, collections, or customer service. Proficiency in Microsoft Excel.

Knowledge, Skills & Abilities :
Computer experience, and computer skills, including keyboarding is helpful. Need excellent verbal communication, interpersonal, and critical thinking skills. Able to respond to questions in a tactful and professional manner. Superior customer service skills are essential for this position as well as the ability to negotiate, persuade and influence. Must maintain composure and professionalism under pressure. Ability to perform all work with accuracy, efficiency, and quality.

Working Conditions: Work is generally performed within an office environment, with standard office equipment available.

Physical Requirements :
Constantly sit, see/visual acuity. Frequently handle/grasp/feel, talk/hear. Occasionally lift/carry 1 to 25 lbs.

Marshall, 200 N. Madison, Marshall, MI 49068