More jobs:
Customer Service Lead
Job in
Marshall, Calhoun County, Michigan, 49068, USA
Listed on 2026-01-15
Listing for:
SpartanNash
Full Time
position Listed on 2026-01-15
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Bilingual -
Management
Job Description & How to Apply Below
-1 [Department Manager] As a Customer Service Lead at Spartan Nash, you'll:
Manage customer service operations, ensuring high-quality support and satisfaction;
Oversee team performance, providing guidance and training to staff;
Develop and implement customer service policies and procedures;
Resolve escalated customer issues promptly and effectively;
Collaborate with other departments to enhance customer experience;
Analyze customer feedback to identify areas for improvement and report findings to management.
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