Patient Access Associate - West Jefferson Medical Center ENT Clinic

Your job is more than a job

You’re more than your job. Everyone is. And that’s what makes you great at your job—all the little extras you bring to work every day, the things that make you you. At LCMC Health we value those things about you, because we know that all those little extras add up to extraordinary. And we’ve built a culture that supports and celebrates the extraordinary.

You’ll see it when you come to work here, in the spirit of our places and the faces of our people. And every patient we heal, every family we comfort, every life we improve is the outcome of countless little extras adding up to an extraordinary result. Join LCMC Health, and you’ll find that our everyday makes it easy to live your extraordinary.

This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

• Completes the scheduling function, registration, messaging, and/or admissions process:
• Greets patients, guests and family members.
• Schedules patients for services with appropriate provider at appropriate locations and desired time when possible, ensuring accuracy and timeliness.
• Analyzes current patient information to determine if an account already exists so as not to duplicate records
• Creates an account for all patients who call for services or who present for services, including walk‑in, non‑scheduled, and emergency services according to the registration policy.
• Registers patients by entering accurate demographic, financial class, insurance information; makes revisions to systems immediately as errors are recognized.
• Activates scheduled accounts that have been set‑up for the patient according to the registration policy
• Resolves work queue errors in an accurate and timely fashion
• Ensures all required forms are completed and other paperwork/documents are gathered and accurate:
• Requests and documents patient demographic, insurance, guarantor, Medicare Secondary Payor, and Primary Care Physician/Referring
• Physician information and validates against current system
• Ensures patient/guarantor sign all applicable documentation, such as consents and financial assistance application
• Scans ’s, insurance cards, orders, authorization information, etc. to patient’s account once the information is validated for accuracy
• Performs insurance verification tasks, including: running automated eligibility response at point‑of‑service to ensure active coverage and completing notification of admission with insurance company within established timeframe
• Completes messages for providers as needed using the In‑Basket messaging system, ensures that all information contained in the message is accurate.
• Updates Electronic Medical Record with documentation to communicate any information related to the status of a patient account
• Performs financial analysis of each case and informs patient of financial responsibility:
• Identifies patient copayment and remind patient of collection process at time of visit. When applicable, will inform patient/guarantor of liability due, including prior balances and estimates for scheduled service
• Attempts to collect payment at point of service for both copayments and residual payments.
• Provides patient information on LCMC’s financial assistance programs and/or refers patients to financial counselors as needed
• Maximizes point‑of‑service collection, meeting established registration collection goals
• Provide excellent customer service to all patients, guests and family members and internal and external team members/customers:
• Promotes a customer centered experience by performing all functions in a warm and courteous manner to patients, family members, providers, and all visitors of the organization.
• Answers incoming calls and warm transfers calls to appropriate areas of department/clinic/hospital.
• Provides directions to applicable areas of interest whether over of the phone or in‑person.
• Schedules and reschedules appointment for patients as needed
• Balan…