Field Service Technician - Marquette MI

Job Summary

Responsible for the installation and maintenance of ATMs and Air/Vac equipment.

• Install, convert, repair and remove ATMs, Air/Vac, and other equipment and Cash Depot products.
• Perform cash replenishment and coin removal, as scheduled and requested.
• Partner with the territory dispatcher to execute dispatch request as scheduled and requested.
• Complete tasks as assigned by supervisor or applicable Cash Depot staff members.
• Communicate inventory and support requests to complete scheduled tasks accurately and timely.
• Perform administrative paperwork in a complete, accurate and timely manner.
• Maintain department metric standards in efficiency, safety, first‑time‑fix rate, and other metrics important to Cash Depot and customers.
• Assist other technicians, help train or perform ride‑along training as needed.
• Follow all security procedures and policies.

• Maintain a professional image, both personal and vehicle.
• Maintain inventory standards as required.
• Attend training in Wisconsin and maintain technical competencies of ATMs and Air Products.
• Identify and recommend efficiency improvements.
• Operate as a team player.
• Perform other job‑related duties as assigned.
• Flexible work schedule with on‑call duty.
• Work independently with minimal supervision.

• High School Degree / GED.
• Valid driver’s license, clean driving record, and ability to be insured through Company’s risk insurer.
• Ability to drive a vehicle over 50% of the shift.
• Ability to work safely while lifting and performing tasks.
• Experience in troubleshooting or electromechanical work.
• Ability to follow expectations set forth in the Field Service Handbook.
• Excellent written and verbal communication skills with internal and external contacts.
• Organized, detail‑oriented, multitasker, critical thinker, accurate, thorough, and problem‑solver.
• Ability to adapt to change in the workplace or assignment of duties.

Physical demands described here are representative of those that must be met by Team Members to perform the essential functions of the field technician position.

• Lift/Carry:
  Up to 50 lbs. (Frequently)
• Push/Pull:
  Up to 50 lbs. (Frequently)
• Walk:
  51 – 100 lbs. (Occasionally)
• Stand:
  101 – 150 lbs. (Constantly)
• Manually Manipulate:
  Over 150 lbs. (Occasionally)
• Reach Outward:
  Above shoulder. (Frequently)
• Climb, crawl, squat or kneel, bend:
  As required.
• Weights of equipment:
  Dispenser 34 lbs., Coin Bag 40 lbs., Compressor 40 lbs., High Security Base 60 lbs., Coin Box 60 lbs., Concrete Bag 80 lbs., Dolly 86 lbs., Top Compartment 140 lbs., Vacuum Attachment 310 lbs. (with lifting equipment), ATM Machines 280–875 lbs. (with lifting equipment). ATMs over 875 lbs. require two technicians.

• Vision (Near, Distance, Color, Peripheral, Depth).
• Sense of Sound – normal.

This full‑time, traveling position involves working in a van and at customer locations, exposing the employee to weather conditions and use of lifting equipment, hand tools, iPad and cell phone. The schedule is flexible, including nights, weekends, holidays and on‑call duty.

Cash Depot is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Contact Human Resources if you require accommodation.

Cash Depot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.