Infrastructure Engineer

Home Source is a dynamic and rapidly growing company. With 12 years of growth and innovation, the Home Source team has maintained a singular vision: to make life simpler for retailers and manufacturers by aggregating large amounts of data into one single, usable system. Today, that vision is blending with new cloud technology in ways that would have seemed impossible even a decade ago.

It is now possible to bring together millions of pieces of information – including item numbers, product specs, training videos, and more – into an app that can be used and updated in real‑time. The result isn’t just useful, it’s groundbreaking. Although we work with cloud‑based apps and systems, we have never forgotten that we are in the business of solving problems.

That means we’ll keep working hard to find new ways to help our customers benefit from accurate content and streamlined processes.

We are seeking a Mid or Senior Support Engineer to join our team in a critical platform operations role. This position requires a balance of hands‑on break/fix responsibilities (60%) and strategic project‑based work (40%). The ideal candidate is highly inquisitive, driven by curiosity, and consistently asks “why”—challenging assumptions to improve processes, enhance system resiliency, and drive innovation through AI‑powered solutions.

This role is hybrid with on‑call support one week per month and no travel requirements.

System Support & Troubleshooting (60%)

• Provide senior‑level support across Kubernetes/Open Shift platforms, ensuring system stability and performance.
• Lead break/fix resolution, incident response, and root cause analysis with a security‑first mindset.
• Perform advanced troubleshooting across DNS, networking fundamentals, and databases (MySQL, Postgre
  
  SQL, Oracle).
• Maintain operational excellence through CI/CD pipelines (Jenkins, Argo) and automation with Ansible.

Project & Platform Initiatives (40%)

• Partner with cross‑functional teams to implement cloud platform solutions on AWS, leveraging Terraform and Pulumi for infrastructure‑as‑code.
• Lead security initiatives, including scanning, investigation, source code reviews, and compliance checks.
• Apply AI and automation to improve operational processes, solve complex problems, and create scalable solutions.
• Drive best practices in CI/CD pipeline development, database performance optimization, and system monitoring.

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).
• Minimum of 6 years of experience in IT operations, systems administration, or a similar role. Strong expertise in Linux systems administration, including proficiency in shell scripting and Linux‑based tools.
• Hands‑on experience with cloud technologies, such as AWS, Azure, or similar cloud platforms, including compute, storage, networking, and security services.
• In‑depth knowledge of containerization platforms, especially Kubernetes/Open Shift, including deployment, management, and troubleshooting.
• Solid experience with infrastructure automation tools such as Ansible.
• Experience with CI/CD pipelines using tools for building and deploying applications.
• Proficiency in infrastructure‑as‑code (IaC) tools such as Terraform, Pulumi, or similar tools for managing cloud resources and infrastructure.
• Deep understanding of databases:
  MySQL, Postgre
  
  SQL, Oracle.
• Familiarity with CI/CD tools (Jenkins, Argo) and best practices.
• Strong background in DNS, networking fundamentals, and platform security.
• A security‑conscious professional who can lead initiatives around scanning, investigation, and compliance.
• A problem solver capable of reimagining processes and implementing scalable, automated solutions.
• A team player who thrives on curiosity, questioning assumptions, and driving innovation.
• Someone comfortable balancing immediate operational demands (break/fix) with long‑term project work.
• Strong analytical and problem‑solving skills, with the ability to troubleshoot and resolve complex technical issues.
• Excellent communication and collaboration skills, with the ability to work effectively in a team‑oriented environment.