Patient Care Coordinator

Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia. Ennoble Care’s clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including remote patient monitoring, behavioral health management, and chronic care management.

We seek individuals who are driven to make a difference and embody our motto, “To Care is an Honor.”

Palliative Care Coordinator – Job Description

Ennoble Care is looking for a Full-time, Patient Care Coordinator, Empassion to work out of our Marlton, New Jersey office. This position is responsible for ensuring Ennoble Care is providing high quality care services. They work with clinicians, staff and patients to reach healthcare goals and keep the lines of communication open. As a Patient Care Coordinator, Empassion you should be compassionate, experienced with patient care, and highly organized.

In this role, you will play an important part in our ability to provide exceptional care by managing the individual care providers, including scheduling and providing support for the caregivers and families.

PLEASE NOTE: THIS IS A FULL-TIME, IN-OFFICE POSITION. Preference for an 11:30am - 8pm shift.

• Complete individualized patient care plans and perform care management and care coordination services using Ennoble Care’s electronic medical record system
• Frequent contact with patients and families to provide care coordination, support, and manage compliance with the palliative care program to increase positive outcomes
• Conduct and document simple health, psychological and social needs assessments for chronically ill patients, and effectively communicate recommendations to the Chronic Care Clinician
• Document all client communications (verbal or written) accurately
• Communication to and from Chronic Care Clinician or designee regarding patient emergent needs and/or life-threatening episodes and to ensure comprehensive care plans are complete and accurate
• Keep Team Supervisor informed of all issues pertinent to the care plan process and any known or perceived issues
• Demonstrate ability to work with various cross-organizational areas to meet the needs of Ennoble Care’s patients, their family members, and partner facilities
• Become skilled at using technology including secure email, telephone system, electronic medical records, etc.
• Adherence to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications
• Guide sensitive conversations with patients and families regarding goals of care, advance care planning and the transition to hospice
• Contribute as a positive member of the department by supporting all members of the team in a productive and constructive manner

• Utilization of a computer, telephone, copy machine, and other office equipment as necessary

• Must be comfortable with speaking on the phone for large amounts of the day
• Must be compassionate and empathetic towards our patients, always demonstrating exceptional customer service
• Must be comfortable and skilled at talking with patients and families about end-of-life care and the transition to hospice care
• Must have knowledge of basic healthcare terms, conditions, roles, and basic care principles
• Prior experience working in healthcare (e.g., nurses aid, medical assistant or community health worker in chronic care management or hospice) is highly preferred
• Ability to take accurate notes to document each task in a timely manner
• Ability to multitask between different patients and work streams while remaining organized and efficient with time
• Ability to thrive in a fast-paced environment
• Must be able to work from full-time, Monday through Friday, on-site, in an office
• Must be proficient in using a computer, including Outlook and other Microsoft Office programs
• Candidate must disclose any current or future need for employment-based immigration sponsorship before an offer of employment is extended

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