Automotive Parts Customer Service Agent

Overview

We're looking for a full-time Automotive Parts Customer Service Agent to join our online Honda parts retail team. If you're kind, patient, and take pride in doing things right the first time – while juggling emails, orders, and phone calls – this position has your name on it. This role focuses on helping customers nationwide through our online store, ensuring every order is handled with accuracy, efficiency, and genuine customer care.

Monday through Friday, 8:00 AM – 4:30 PM – No evenings. No weekends. Just solid, focused work during the day.

• Respond promptly and professionally to customer support tickets and phone calls.
• Provide friendly, accurate assistance with order inquiries, part fitment questions, and return requests.
• Process and bill orders daily through our online systems.
• Review and verify VINs to ensure proper part fitment before processing orders.
• Maintain accurate records of all orders, payments, and refunds.
• Coordinate with warehouse and shipping teams to resolve issues efficiently.
• Clearly explain company policies on returns, restocking fees, warranties, and shipping.
• Manage multiple tasks at once while maintaining attention to detail.
• Keep a positive, professional, and courteous tone with every customer.

• Strong communication skills, both written and verbal.
• Top-tier computer and typing proficiency – fast, accurate, and confident.
• Experience in automotive parts, online retail, or dealership operations preferred.
• Ability to work independently in a fast-paced, detail-oriented environment.
• Dependable, organized, and driven to complete each task correctly.
• High School Diploma or GED required.
• Must maintain a professional demeanor and team-focused attitude.

• Competitive pay.
• Medical benefits.
• Employee discounts on vehicle purchases, parts, and service.
• Paid time off.
• Comprehensive training and manufacturer support.
• Recognition programs and advancement opportunities.

At Honda Factory Parts, we do things the right way – every order, every customer, every time. When you join our online parts team, you'll be part of a trusted name that values integrity, precision, and genuine service. You'll help customers across the country get the right Honda part the first time, while representing a brand built on excellence.

We are an Equal Opportunity Employer. We maintain a drug-free workplace.

We'd love to talk with you – apply today and become part of our online success story!

Submit to and successfully complete MVR, background check, and pre-employment drug test.