IT Assistant

A fantastic opportunity for an enthusiastic IT Assistant to join a growing organisation and provide IT support across multiple offices. This is a hands-on role supporting over 130 users, assisting with systems, troubleshooting, training, and IT projects.

Primarily based at High Wycombe or Marlow, with regular travel to Amersham and London. Full driving licence and access to your own vehicle required.

As the IT Assistant you will be responsible for:

Provide 1st and 2nd line IT support for staff, troubleshooting hardware, software, printers, scanners, mobile devices, and tablets
Set up workstations and user accounts in a Windows environment with access to multiple sites and applications
Train staff on systems, including Microsoft Office and firm-specific software
Assist the IT team with projects, system implementations, and reporting, including Power BI and AI solutions
Monitor and respond to support queries, ensuring high-quality service delivery
Support induction and training for new employees
Contribute to continuous technological improvement and maintain awareness of cyber essentials The successful IT Assistant will have the following related skills / experience:

Proficient in Windows 10/11, Microsoft Server, Hyper-V, MS Office, Active Directory, and networking

Experience with Action Step, Net Documents, or advanced P4W/Tikit preferred
Proven experience in 1st and 2nd line IT support, handling multiple enquiries efficiently
Ability to troubleshoot hardware, software, and network issues
Strong communication and interpersonal skills, able to liaise with technical and non-technical staff
Collaborative team player with a proactive, self-motivated, "can-do" attitude
Committed to delivering excellent service and staying up to date with IT developments Benefits:

25 days Annual Leave
Employee reward programme
Smart Health - 24/7 virtual GP, health check, mental health support, nutrition consultations, fitness programme
Various wellbeing initiatives
Personal development programmes
Additional holiday for birthday celebrations
Additional holiday for Christmas shutdown
Life Assurance
Flexible working
Regular company events