Deskside Support Engineer

Deskside Support Engineer

Location:

Onsite in Marlow
Salary: £40,000 - £45,000

A Global Infrastructure Consultancy is seeking a Deskside Support Engineer to join their onsite support team in Marlow. This is a hands‑on role supporting users, hardware, software, and local infrastructure, with exposure to modern Microsoft technologies and VIP environments.

Key Responsibilities

* Carry out basic hardware repairs (warranty and non‑warranty).

* Manage PC lifecycle tasks and asset management.

* Support installations, moves, and changes.

* Provide deskside software support.

* Act as Smart Hands for network and print equipment.

* Deliver VIP support.

* Support conferencing and onsite events.

Required Skills & Experience

* Previous IT support experience across PC hardware/software, networking, or print support.

* Knowledge of Intune, Autopilot, Microsoft 365, Azure, and Active Directory.

* Strong customer service and communication skills.

* Ability to prioritise workload and stay organised.

* Comfortable using ticketing systems (Service Now or similar).

* Willingness to act as Smart Hands for network/print equipment.

* Keen to learn, develop, and grow within the role.

ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link:
Flexible Application Process - (url removed)/work/flexible-application-process