ECommerce Customer Experience Executive
Job in
Marlow, Buckinghamshire, SL7, England, UK
Listed on 2026-02-04
Listing for:
Trinity Resource Solutions
Full Time
position Listed on 2026-02-04
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, Ecommerce, Account Manager
Job Description & How to Apply Below
As a ECommerce Customer Experience Executive, you will be central to shaping exceptional e commerce service. You will act as the primary point of customer contact, delivering tailored support that reflects our refined brand identity and the unique nature of our collections.
Key Responsibilities
- Engage with customers directly via telephone and electronic communication, providing attentive and personalised support
- Manage all direct customer orders in accordance with internal sales and fulfilment processes
- Respond efficiently to general enquiries, order specific questions, and bespoke requests
- Provide clear updates on order status, delivery timelines, and logistics
- Accurately record all customer interactions within the CRM system
- Resolve complex customer concerns with professionalism and empathy, escalating when required
- Collaborate with internal teams including Design, Sales, Marketing, Logistics, and After Sales Support
- Contribute ideas to enhance customer service processes
- Support ad hoc duties as required
- Experience in an e commerce customer service role, ideally within a premium or design led brand
- Strong CRM knowledge
- Understanding of Consumer Rights Act and Distance Selling Regulations
- Excellent written and verbal communication skills
- Professional, empathetic, and solution focused approach
- Strong attention to detail and time management
- Proficiency in Microsoft Office
- Order Management systems knowledge advantageous
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