Account Executive

As a Client Services Account Executive at Whistl, you’ll be the main point of contact for a portfolio of clients, managing campaigns from onboarding through to delivery and reporting. You’ll handle a busy email inbox and phone queries, coordinate internally to ensure smooth execution, and use Excel-based data to support commercial decisions.

This is a varied role for a confident and proactive people person who enjoys building relationships, managing multiple priorities, and delivering excellent service. and will suit someone who is organised, detail-focused, confident on the phone, and thrives in a fast-paced team environment where no two days are the same.

About the Role

Key Responsibilities

Manage day-to-day client relationships, acting as the primary contact via email and phone
Deliver a high standard of customer service across the full campaign lifecycle
Handle a high-volume email inbox, responding accurately and professionally
Support quoting, rate management, invoicing, and basic commercial decision-making
Prepare proposals, welcome packs, and post-campaign reports
Use Excel to track bookings, analyse performance, and maintain accurate records
Coordinate with internal teams and external partners to ensure smooth delivery
Proactively identify issues, resolve queries, and support client retention

Additional information

Based in Marlow
Occasional travel and flexibility with hours may be required
Full UK driving licence preferred
Hybrid working is available after a successful probationary period
Benefits
Annual leave enhanced with long service.
Company Pension
Long service rewards: both financial and leave-based.
Health cash plan.
Life assurance scheme.
Critical Illness cover
Access to our prestige benefits and rewards portal.

Career development opportunities.
Access to a well-established Employee Assistance Programme provider.
And other excellent benefits you'd expect from a market leader.

Requirements

Essential

Confident and professional communicator, particularly on the phone
Strong ability to manage multiple tasks and deadlines in a busy environment
Excellent attention to detail, especially with data, emails, and documentation
Proactive, organised, and comfortable taking ownership of tasks
A genuine team player with a positive, collaborative attitude
At least 1 year of customer service or client-facing experience
Comfortable using Microsoft Office, especially Excel
GCSEs (4–6 including English and Maths) and A-level/BTEC or equivalent

Desirable

Stronger Excel capability (e.g. pivot tables, lookups)
Experience in media, logistics, postal, or campaign-based environments
Previous experience supporting accounts, campaigns, or client services teams

Bring your experience to an industry leader and play a key role in our success; apply for this Client Services Account Executive role today