Operations Manager

Operations Manager

Department: Operations

Employment Type: Full Time

Location: Various

Reporting To: Operations Director

The Operations Manager will be responsible for the successful delivery of Marlborough Highways’ new contract working in partnership with the Royal Borough of Windsor and Maidenhead. This is a new Contract, commencing on 01/04/2026 with an initial term of 7 years and potential extensions of a further 7 years. The successful candidate will lead a multi-disciplinary team of supervisors, operatives, and administrators, ensuring services are delivered safely, efficiently, and in line with contractual, regulatory, and quality requirements.

• Embed our Safe Delivery Vision that ensures our people consider safety, time, quality and budget collectively and equally rather than focusing on individual elements.
• Safety:
  Every decision prioritises personal and public safety.
• Time:
  Allocate sufficient time to recognise hazards and avoid rushed work.
• Quality:
  Deliver defect‑free work and maintain customer satisfaction.
• Budget:
  Operate efficiently, minimise waste, and achieve financial performance targets.
• Build strong and collaborative relationships, enhancing the reputation of Marlborough Highways.
• Understand the key delivery model of the contract, ensuring all requirements are met or exceeded.
• Support structured training plans and career progression initiatives for the contract team.
• Attend monthly internal and external contract meetings and deliver progress updates.
• Understand and manage and monitor compliance with company procedures and policies.
• Be able to manage both directly employed resource and supply chain resource appropriately.
• Financially responsible for forecasting, monthly cost value reconciliation reports and cash forecast and collection of the contract.

• Significant experience in a leadership role within the construction or civil engineering sector.
• Proven responsibility for successful large scale contracts.
• Strong operational knowledge of term maintenance contracts.
• A strong understanding of term maintenance contracts, combined with sound financial and commercial judgement, is essential.

• Excellent communication, negotiation, and influencing skills.
• Strong leadership capability with experience managing multi-disciplinary teams.
• Organised, decisive, and solutions-focused approach.

• SMSTS.
• Temporary Works Coordinator.
• Full UK driving licence.

• Access to 24/7 GP Service.
• Car Allowance.
• 33 days annual leave allowance including bank holidays.
• AXA Healthcare.
• Accident and Life Cover.
• Annual and Month Employee Awards.
• Training and Development Opportunities.
• Death in Service Cover.
• Private Pension.
• Free on site Parking.
• Two Paid Volunteer days per year.

We know people matter:
We respect, care and invest in our people, the communities in which we work and our common future. We are open, honest and above all fair.

We take pride in everything we do:
We speak positively, deliver quality, act safely. Always.

We have spirit:
We promote a positive atmosphere and energy, through inclusivity, brilliant team working and friendships. Driving success so we all win.

We are bold:
We are confident, optimistic and trust in our ability. We look forward and are excited about our progressive future.

Marlborough Highways is an equal opportunities employer that celebrates difference. We are committed to creating a diverse and inclusive workplace that represents a variety of backgrounds, perspectives and skills. We promote a culture of respect and fairness for all employees and are committed to providing equal access to employment opportunities for everyone. If you feel you could benefit from any adjustments or accommodations during the recruitment process, please let us know and we will be happy to support you.