Senior Manager, Patient Services

Overview

Responsible for the management of managers and supervisors in multiple geographies. In partnership with the Commercial team, responsible for the strategy in the geographic markets. Responsible for the quality of services and technical procedures, and the overall patient experience. Ensures compliance with applicable testing requirements, regulations and departmental budgets.

• Formulates operating objectives, goals and strategies for assigned facilities.
• Conceives and implements new methods for providing more economic and efficient services.
• Monitors customer reaction to quality of services and implements action when required.
• Maintains liaison with all appropriate functions and departments to ensure that service functions are meeting operational support needs.
• Manages supervisory staff in the performance of their duties.
• Ensures adherence to compliance guidelines.
• Responsible for monitoring budgets of various departments or locations.
• P&L Responsibilities:
• Reviews the profitability of patient service centers and makes appropriate decisions regarding their continued operation.
• Coordinates operating plans and activities with the logistics, marketing and other satellite operations to ensure a cohesive effort.
• Manages all locations under supervision to ensure profitability and takes appropriate cost cutting actions as necessary.

• Ability to travel in support of large distributed and virtual teams.
• Responsible for facilitation of leader pipeline development (i.e., leader academy, OLDP, etc)

Required

Work Experience:

• 6- 10 years of experience in field operations, laboratory, or related healthcare field
• 3- 5 years of experience in a management role
• Must have a valid driver’s license and clean driving record

Preferred Work Experience

N/A

• Position requires travel
• Occasionally lifting up to 25 pounds
• May require extended periods of focus
• May require extended periods of sitting or standing
• Ability to manage stress
• Capable of handling multiple priorities in a high volume setting

• Knowledge of Microsoft Word, Excel, and Power Point

• Strong interpersonal skills
• Strong problem-solving skills
• Strong sense of teamwork
• Strong communication skills
• Strong P&L skills
• Ability to abide by strict timelines and budgets

• Bachelor’s degree preferred

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity

Employer:

Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.