IT Business Operations Manager

Vendor Management

• Manage IT vendor relationships, contracts, and service-level agreements to ensure performance, value, and accountability.
• Conduct regular vendor performance reviews and risk assessments, driving continuous improvement and accountability.
• Identify opportunities to reduce vendor sprawl and consultant dependency through standardization and strategic sourcing.
• Identify, assess, and manage IT operational and vendor‑related risks, escalating issues as appropriate.
• Track service performance, vendor effectiveness, and cost efficiency, highlighting trends and opportunities for improvement.

• Prepare and deliver regular financial and operational reporting for IT leadership to support informed decision‑making.
• Support the annual IT budgeting and forecasting process in close partnership with Finance, ensuring alignment to strategic and operational priorities.
• Track and manage IT expenses, forecast variances, and continually align technology investments to evolving business needs.
• Support the development of business cases for new IT initiatives, services, and investments, ensuring financial rigor and value realization.
• Develop and maintain IT operational metrics and dashboards related to budget performance, contractual compliance, and service delivery.
• Support IT staffing plans, onboarding, and professional development initiatives.

• Deep understanding of IT‑specific contract structure.
• Proficiency in tools such as Excel, PowerPoint, and data visualization platforms; not expected to be a technical expert but comfortable working within a business intelligence ecosystem.
• Competency in vetting vendors for cybersecurity and regulatory compliance.
• Strong business acumen with the ability to partner effectively with Finance, Legal, and Procurement.
• Excellent communication, organization, and stakeholder‑management skills.
• Analytical, detail‑oriented, and comfortable operating in a regulated environment.
• Proven ability to build structure, improve processes, and drive accountability.
• Strong understanding of how data and analytics support business operations, particularly within underwriting domains.
• Solid understanding of financial services product offerings, distribution channels, and the competitive landscape, with the ability to translate external trends into internal strategy.
• Excellent interpersonal skills, with the ability to build trust, influence without authority, and communicate complex concepts clearly to non‑technical audiences.
• Excellent documentation skills with the ability to clearly capture and communicate business needs, statuses, and outcomes to both technical and non‑technical audiences.
• Adept at identifying themes, synthesizing information, and drawing meaningful insights from conversations and data.

• 7+ years of experience in IT operations, technology operations, or enterprise operations leadership.
• Strong understanding of IT financial management, budgeting, and cost controls.
• Experience managing vendors, contracts, and third‑party services.
• 2+ years of experience delivering business updates to leadership, including crafting concise executive summaries for senior stakeholders.
• 2+ years of experience supporting large‑scale enterprise initiatives.

Pay ranges between $55–$62 per hour based on experience.

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.