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Technical Support Associate
Job in
Marlborough, Middlesex County, Massachusetts, 01752, USA
Listed on 2026-03-01
Listing for:
Groe Advisors LLC
Full Time
position Listed on 2026-03-01
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support -
Customer Service/HelpDesk
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
- Answer all customer enquiries concerning operation and configuration software
- Trouble‑shoot network problems remotely (including connectivity, wireless LAN access, VPN/broadband and non‑reporting issues).
- Log every customer interaction into the CRM system.
- Call escalation to field teams for critical issues.
- Remote installation/troubleshooting for software and upgrades, data base repair and removal of software viruses.
- Research technical and software issues to identify trends for early detection and repair.
- Perform data migration on customer computers.
- Extensive knowledge and practical experience of operating systems including Windows 98/NT/2000/XP/Vista/7 essential.
- PC hardware and configuration skills essential.
- Previous experience working in a customer care environment.
- Excellent problem solving, telephone and communication skills.
- Knowledge of IT operations, responsibilities, workflow processes and procedures in order to resolve inquiries independently.
- Good customer and vendor relationship skills.
- Ability to rapidly adapt to new technologies and assess their potential impact and usefulness in diverse areas within the company.
- Ability to work flexibly with the team to ensure timely delivery of service.
- Ability to produce high quality work under pressure and within tight timescales.
- An ability to work within tight deadlines and manage time effectively.
- Strong team player with flexible attitude to work priorities.
- Excellent computer skills (MS Office applications and Internet Explorer).
Position Requirements
10+ Years
work experience
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