Night Audit

Overview

Pyramid Global Hospitality, where people come first, is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our People First culture is reflected in our approach to employee development, benefits, and building meaningful relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as on-site wellness programs, local discounts, and employee rates on hotel stays.

We are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. This opportunity is with Embassy Suites by Hilton Boston Marlborough, part of Pyramid Hotel Group, and we invite you to learn more about our company through the provided video.

Embassy Suites by Hilton Boston Marlborough boasts 230 rooms, 3,500 sq ft of event space, restaurant, and bar. We pride ourselves on being the best employer in the area and offer a culture that supports personal development and a desire for our team to succeed.

We are looking for a highly motivated individual to join our Front Desk team as a Night Auditor. The role provides a memorable first impression for guests, checks guests in, registers guests, and serves as a knowledgeable resource about the hotel, amenities, and local area. The position hours are typically from 11pm to 7am, with emphasis on service during the night shift.

If you are detail-oriented, enjoy engaging with people from around the world, and aim to WOW guests, this is an excellent opportunity for growth in hospitality at a world-class property.

• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensure proper credit is received, note and fulfill special requests, and establish accurate information
• Help resolve problems and WOW guests through recovery when things aren’t right
• Promote and sell special hotel programs
• Interact with hotel/resort staff professionally, assisting other departments with necessary information
• Be knowledgeable of all emergency procedures and policies
• Maintain house bank
• Generate, print, and distribute daily and weekly reports
• Ensure Night Audit procedures are followed with great attention to detail
• Communicate all pertinent information to the manager on duty
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
• Assist other departments as needed

• Must have the ability to work the overnight hours
• A high attention to detail
• High school diploma or equivalent
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

$20 per hour

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This description reflects the general details considered necessary to describe the principal functions of the job identified and shall not be construed as a detailed description of all the work required. Actual compensation packages are based on a wide array of factors unique to each candidate, including skill set, years and depth of experience, certifications, and location considerations.