Principal Product Complaint Analyst

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high‑performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, youيفة’ll be supported in progressing – whatever your ambitions.

About the role: Everyone at Boston Scientific works toward one goal: transforming lives by addressing the most critical challenges in the medical device industry. Patient Care is at the heart of everything we do, and ensuring quality, compliance, and positive outcomes is essential to delivering on that commitment.

As a Principal Product Analyst, you will lead strategic initiatives that enhance product quality and performance across global markets. You’ll collaborate with a high‑performing, cross‑functional team to solve complex challenges, applying data‑driven insights to identify risks, improve processes, and drive decisions that make a lasting impact on healthcare worldwide. This role offers the opportunity to contribute to meaningful change as part of a team that thrives on shared success.

At Boston Scientific, we value collaboration and synergy.

Employees in this role will follow a hybrid work model, requiring presence in our local office in Marlborough, Massachusetts at least three days per week.

Relocation assistance is not available for this position at this time.

Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

• Understand and ensure compliance with US and OUS regulatory requirements for medical devices for complaint handling and regulatory reporting
• Participate in the Global Quality Community to lead large, highly impactful projects to improve post‑market quality across multiple divisions
• Coordinate parallel tasks and meetings to drive collaboration of multi‑site and multi‑functional stakeholders to support project deliverables and timelines
• Provide and present succinct, clear communication to senior leadership on deliverables, timelines and milestones
• Influence change and align stakeholders to make decisions with limited information
• Provide audit support in the front room and back room
• Consistently positively influence the culture of the team, setting an example as a leader of high‑quality work, effective communication, dealing with adversity, and solution‑oriented thinking
• Utilize data and analytics to identify areas of risk, opportunities and priorities
• Support and implement new Standard Operating Procedures and Work Instructions to improve and/or standardize complaint and regulatory reporting processes
• Apply systems‑thinking of a complex quality system to streamline and identify areas for improvement and risk, and provide and manage plans for improvement
• Effectively identify and elevate risks, respectfully challenge management and status quo where appropriate, provide recommendations and work to resolve issues
• Work independently across the organization
• In all actions, demonstrate a primary commitment to patient safety and product quality by maintaining compliance with the Quality Policy and all other documented quality processes and procedures sterile
• Travel as required

• Bachelor’s degree, preferably in a scientific, engineering, or technical discipline
• Minimum of 8+ years of medical device industry experience
• Demonstrated ability to understand, shift and contribute to changing priorities
• Competency with Microsoft Office Suite (Word, Excel, PowerPoint, Visio, etc.)
• Working knowledge and practical implementation of FDA, ISO, MDR regulations within the medical device industry
• Demonstrated proficiency in project management
• Travel approximately