Senior Medical Administrative Secretary, Marlboro

Exemption Status: Non-Exempt

Hiring Range: $16.60 - $62,150.40

Schedule Details: Monday through Friday, 8:30am-5pm (40 hours). Shift: Day Shift, 10 Hours (United States of America)

Cost Center: 34000 - 3011 Marlboro Medical Association

Signing Bonus: May be available; confirmation during interview process.

Everyone Is a Caregiver. At UMass Memorial Health, everyone is a caregiver – regardless of title or responsibilities. Exceptional patient care, academic excellence, and leading‑edge research make UMass Memorial the premier health system of Central Massachusetts.

The Secretary (Medical Admin Sr.) provides advanced administrative and clerical support to physicians, advanced practice providers, and clinical staff. In addition to full Secretary responsibilities, the role coordinates office operations, trains staff, manages complex scheduling, and serves as primary liaison for clinical, academic, and administrative functions.

• Patient Scheduling, Registration, and Coordination: schedule and coordinate inpatient and outpatient visits, procedures, and diagnostic testing; register patients, verify insurance, collect demographic information; identify urgent needs and escalates appropriately.
• Communication and Customer Service: answer and screen calls, greet visitors, provide information, act as liaison, escort patients, chaperone examinations.
• Documentation, Transcription, and Correspondence: transcribe medical reports from dictation, produce and proofread correspondence, prepare standard letters and forms, maintain charts and records in line with HIPAA.
• Meeting, Program, and Faculty Support: arrange internal and external meetings, prepare agendas and minutes, make travel arrangements, coordinate residency/fellowship/clerkship programs as assigned.
• Billing and Financial Processing: collect copayments, process payments, maintain deposit records, perform on‑site charge entry for billing.

License/Certification/

Education:

• Required:
  
  High School diploma or equivalent.
• Preferred:
  Completion of a medical secretary, medical assistant, or related vocational training program.

Experience/

Skills:

• Required:
  
  2 years in a medical office or healthcare setting.
• Proficiency with Microsoft Office and EHR systems.
• Strong organizational, communication, and customer service skills.
• Ability to maintain confidentiality of patient and organizational information.
• Demonstrated ability to manage multiple priorities in a fast‑paced environment.
• Preferred: prior experience supporting an academic medical office.
• Preferred: familiarity with medical terminology, insurance authorization, and clinical workflows.

Unless certification, licensure, or registration is required, an equivalent combination of education and experience may satisfy the proficiency requirements.

Work is considered sedentary; position requires indoors in a normal office environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, or other status protected by law.

UMass Memorial Health is committed to an inclusive workplace. If you are unable to submit an application due to incompatible assistive technology or a disability, please contact talent acquisition. We will respond promptly to requests for disability assistance.